UK Auto Locksmith Ltd Reviews Summary

Efficiency

Pros:

• "Saul was extremely efficient, helpful and knowledgeable and booked an engineer to attend within the hour."
• "A very prompt response and good communication for setting up an urgent Sunday booking."
• "They responded to my enquiry very quickly and were able to assist straight away."
• "Very quick to respond to initial enquiry and best on price."
• "Attended within 1 hour quick reliable friendly service."
• "Very quick and competent response."
• "I contacted the auto locksmith service around 4 pm, and by 6 pm on the same day, they had successfully resolved my Citroen DS3 key issue."
• "The technician was very pleasant when he arrived and he promptly set to work. It took around an hour and I was happily on my way again."

Cons:

• "I tried to get a quote for range rover svr. After 2 hours I booked a technician, I had a phone call from them saying that there is no technician in the area, they can do it next day."
• "Called in so they could reprogram my key, I was told to wait 45 minutes, after 45 minutes waiting on the road I was told to wait another 45min or maybe an hour."
• "Took 4 days to get them to contact me back, only after me calling them back."

Professionalism and Skill

Pros:

• "Theo was fantastic and took the time to explain what he needed to do and why in a professional and friendly manner."
• "Excellent service. I highly recommend using this company. Tried two different companies and they couldn’t get my car unlocked."
• "The thief forcing used a different key to ignition that broke the key inside the ignition, and the locksmiths gave me so much security that it was a small problem for them to solve."
• "The mechanic Vlad was friendly and very competent. Turned out my ignition problem was more difficult than initially thought but he sorted it out as best possible."
• "The technician overcome all hurdles to unlock the door, then disable the alarm and the immobiliser to gain access to the boot of my Jaguar X-type."
• "I honestly can't rate these guys highly enough - They turned up on time and worked for hours in to the night to try and copy my particularly difficult key."

Cons:

• "Purchased car key from this company and they literally fell apart then was told I misused my keys when trying to get it fixed."
• "Aftermarket key when I was told it was original, air bags don't work anymore along with automatic central locking when driving has stopped working."
• "Lied to and miss sold, I called out auto locksmith as my key was broken, the man said did I want a repair or a new key, if the key was repairable I said repair it... a few weeks later, the Key stopped working."

Customer Service

Pros:

• "Very professional and very friendly. They are not expensive, and very punctually."
• "Great service, came to my work and provided me with a spare key within 30 minutes."
• "Auto Locksmith were extremely helpful in helping programme another key for me. Cris came quickly and was friendly, polite and professional."
• "Amazing work! They encountered so many new problems when working on creating a new key but persevered."
• "Communication was excellent from the moment I submitted a web request for a quote."
• "Great key service in and around Central London. 2 perfect replacement keys. Much cheaper than BMW dealer!!"
• "Very helpful and communicative. Helped me when no one else could. Came same day."
• "Phone call made, within 20 minutes Theo had arrived. Charming polite professional who knew his job very well."

Cons:

• "He asks me questions. So when I'm trying to explain my issue, he cuts the line off. When I call back he does not want to answer. Pathetic rude customer service."
• "The person I spoke to seemed rather rude and kind of just brushed me off. Did not let me actually explain the issue I have before simply stating he can't help and putting the phone down."
• "UK AutoLocksmith is very prompt and they do a wonderful job. They're are very reliable too, but the only thing I don't like was the communication."