Rose Locksmith & D I Y Reviews Summary

Service Efficiency

Pros:

• "Rose Locksmith managed to successfully copy a set of my keys on the first try after 2 separate key smith shops failed to correctly copy a set of my keys."
• "Great locksmiths I feel 110% safe now quality fitted friendly lock fitter."
• "Locksmith was polite and very knowledgeable about locks and what he was doing."
• "The locksmith today was polite and efficient."
• "He got the job done as efficient as possible."
• "Locksmith arrived in an hour."
• "He was really professional, assessed what needed to be done and got on with the job."

Cons:

• "I wish I could put 0 stars."
• "PLEASE AVOID - THEY STOLE £120 OF MY MONEY."
• "You can’t just scam people out of their money."
• "SPENT £180 FOR A GERDA MASTER KEY WHICH WAS GUARANTEED BUT DOESN’T WORK."
• "If you don’t know how to conduct business, please shut your store down."
• "I went to cut a security key and they quote me £40 twice... they are expensive and now they are cheaters."
• "Probably the worst customer experience I have had."

Customer Service

Pros:

• "As someone who has had issues with locksmiths price gouging after doing the job, I can say that was not the case with Rose the price quoted was the price I got."
• "Great shop, amazing service. Shah fixed my apartment lock really fast and he did a fantastic job."
• "Mo and his work partner texted 15 mins before they arrived, they were in time and friendly."
• "Super easy payment."
• "Rose DIY locksmith are really outstanding."
• "Brilliant service. Prompt, good value, sorted out the difficult removal of a series of high-security locks."
• "Abdul was very helpful, fast and efficient."

Cons:

• "I don't trust these cow boy who came and fix my door lock and over charged me install a counterfeit lock."
• "CROOKS, LIARS, THIEFS. Do not trust these guys."
• "They charge extortious prices and will give you a small discount if you give them a good review on Google!"
• "I have been cheated out of £120 and will never trust a small shop like this again."
• "Paid £10 for a key cut that won't even work."
• "I had a key copied for a cleaner that then could not get inside my flat as the key they copied did not worked."
• "Do not trust these people."

Pricing and Value

Pros:

• "No extras charged all done at the agreed price - very unusual for emergency call outs."
• "Excellent service by Hussain…prompt service and was to quick to address to the place…was very professional at work!!!! Reasonable price and highly recommended!!"
• "Great service on copying Security Fob for an L&Q security door - great price and fast reply on email enquiry."
• "Compared prices for same service, this was the cheapest I could find in London!"
• "Very friendly staff."
• "Great job, professionally done and at a fair price."
• "Best price and super friendly!"

Cons:

• "V expensive. Yesterday i paid £2 for 4 screws!"
• "They even arrived for a lock call out in less than 5 minutes."
• "I went to cut a security key and they quote me £40 twice... they are expensive and now they are cheaters."
• "Key opens the door but doesn't lock the door again."
• "They use cheap keys and their cutting machine is as bad as their customer service skills."
• "I asked for 4 electronic fobs to be made. The usual machine could not read them, therefore he used a secondary machine costing £30 for each fob. I returned twice because they did not work."
• "My tenant took a key there to be cut for my flat and he told him its £50 as its a special key. This key can be cut for £20 at reputable shops with no trouble."