The Master Locksmith - Locksmiths & Car Key Specialists Reviews Summary

Customer Service

Pros:

• "Always receive a high level of service from the Master Locksmith, regularly in contact with George who is always happy to go above and beyond to get the job done."
• "Courteous and professional staff dealt with my need to change the return delivery address."
• "Super super friendly, a team of professionals I can vouch for."
• "Everyone I spoke to on the phone was helpful with my query."
• "The guys are very friendly and informative about everything they do."
• "Helpful on the phone and professional in person. Highly recommend!"
• "The staff there were extremely friendly (great conversations and offered me coffee whilst I waited)."

Cons:

• "Even now they don't accept they gave me rubbish service and say I'm to blame and frustrated because of my own mistake."
• "However I spoke to a lady this morning who just wanted me to send the keys back she was impatient, borderline rude and unhelpful."
• "HORRIBLE, VERY RUDE TO MY HEAVILY PREGNANT WIFE. DISGUSTING ATTITUDE."
• "Very unreliable, definitely WON'T be recommending them to anyone else."
• "Phoned up, not even a hint of apology. Unimpressed."
• "Then after going back and being assured that this was a one-off and having another battery (which I clearly didn't even need in the first place) I am stranded with a car that will not unlock."
• "AVOID!! DO NOT USE!!."

Quality of Work

Pros:

• "In a world where many people look to pass the buck, here's a firm that rises to the challenge and brings satisfaction at a fair price."
• "Had a car lock that had been damaged years ago due to someone tampering, and I could no longer insert the key fully. Took it to them after seeing the reviews, and they managed to repair it."
• "They fully repaired my Land Rover Freelander 2 car key and changed the cover, looks like new and works like new."
• "Absolutely Superb.. repaired BMW key same day.. returned as quick as promised and everytime i called they were very pleasent and very helpful."
• "An excellent repair on my Renault Espace key card and very fast service."
• "Both keys work fabulously. Compared to a Renault main dealer quote of around £600, this was a fantastic result."
• "The BMW E46 key had been opened and the battery and micro switches replaced."

Cons:

• "THESE LIARS LIED ABOUT REPAIRING MY KEY AND STOLE MY MONEY."
• "AVOID THESE STUPID COWBOYS, USE SOMEONE ELSE, THEIR CUSTOMER SERVICE IS A JOKE."
• "Was given an appointment time to get a copy of my car key fob. Took me 40min to travel there then 5min before my time I was told 'the guy with the coding equipment was on his way back from another job and would be about an hour'. 2.5 hours later still no sign or callback."
• "Quoted me 250 for specifically 68 plate RR and when I turned up ow its the newer model they had the cheek to quote £520."
• "Second time just blew me out, would've been waiting all day if I didn't call!"
• "Then after going back and being assured that this was a one-off and having another battery (which I clearly didn't even need in the first place) I am stranded with a car that will not unlock."
• "Stranded for the second time. Key worked fine but just needed a fresh case."

Value for Money

Pros:

• "Can't believe how much money these guys saved me."
• "Such good value too."
• "Charged me a very reasonable £30 for both."
• "Saved £160 - £190 from buying a new fob. Very happy :D"
• "Fantastic service and such an amazing price."
• "Saving us £170+!!"
• "The prices are *so* much lower than going to a main dealer for a new key."

Cons:

• "I was given what I thought was quite an expensive quote for a spare car key."
• "Quoted me 250 for specifically 68 plate RR and when I turned up ow its the newer model they had the cheek to quote £520."
• "Then after going back and being assured that this was a one-off and having another battery (which I clearly didn't even need in the first place) I am stranded with a car that will not unlock."

Speed of Service

Pros:

• "Sent Smart car key for repair on Monday, received back fully working on Wednesday."
• "15 minutes and £20 to repair Kia remote control."
• "Great friendly service by George and a super quick turnaround when we needed our van ready for Monday morning."
• "Sent 1st July, they fixed it and sent it back on the 2nd July, received the 3rd of July."
• "Sorted my Ford keyless entry remote quickly & efficiently."
• "Posted key out on Tuesday morning had it back Thursday morning fully working!"
• "The key was posted Monday and on Wednesday it was back with me working like new!"

Cons:

• "Was given an appointment time to get a copy of my car key fob. Took me 40min to travel there then 5min before my time I was told 'the guy with the coding equipment was on his way back from another job and would be about an hour'. 2.5 hours later still no sign or callback."
• "Second time just blew me out, would've been waiting all day if I didn't call!"
• "Then after going back and being assured that this was a one-off and having another battery (which I clearly didn't even need in the first place) I am stranded with a car that will not unlock."