Address: 36 Alie St, London, E1 8DA, United Kingdom
Phone: +442082617495
Rating: 5.0
based on 178 reviews.
Response Time
Pros:
"Locksmith out to me within 10 mins of arrangement of job."
"Contacted TLS late at night however I was way out of their radius. Staff then proceeded to video call me to have a closer look at the situation and went on to solve the issue for us."
"The Lock Specialist came to my rescue within hours after everyone else tried to book me in weeks time for an emergency call out."
"Lost/forgot somewhere my keys… after a 12h night shift. Called this company and they sent to unlock my door their employer JHON. JHON arrived in 15 min, and I got inside after 2 min."
"The lock specialist team came within 15 mins of calling and managed to get me back in without any damage to the lock."
"Had an issue with a lock and Mase came over within 2 hours to fix the issue."
"Emergency lock change required after 91 year old lady had handbag stolen with keys in. The engineer, Mase, arrived very quickly."
"Fast and reliable service. Locksmith John arrived in less than 30 min since the I called for help."
Cons:
"Do not fall for this. This service is as close to extortion as is permitted by law. I was tempted in with a 30-40 minute promise... Their guy arrived >50 minutes from time quoted 30-40 min."
Professionalism and Skill
Pros:
"Very professional in how they do their work. Definitely recommend them to you if you need any assist regarding locks or other stuff😁😁"
"Great company!! Really fast replies on WhatsApp and Kadir was super nice and friendly when he picked up and dropped off my keys."
"Very professional and very quick service changing our main door lock."
"A superb company! John and Mase arrived precisely at the scheduled time and replaced three locks in quick order."
"Fraser and Abdul were excellent. Friendly and helpful, and most importantly, excellent at their job."
"He knew exactly was he was doing, and exuded confidence and competence."
"Fraser and John managed to get me back into my property after dealing with a very tricky lock."
"The engineer is very nice and helpful. Not only did he helped us gain the entrance, he also helped in sorting/arranging the invoice so we as the tenants can get the bill reimbursed."
Cons:
"John and the team were absolutely amazing! They came in to clean up a botched job another locksmith had done the previous evening."
Customer Service and Communication
Pros:
"Consumer service was excellent, clear and efficient."
"The company was very flexible and our engineer, Sam, was fantastic! He kept us regularly updated about when he expected to arrive."
"Very responsive, professional. Would highly recommend."
"Great communication, pure hearted honest guys!! I really do recommend them without a doubt! 100000000000%!"
"Would definitely recommend! Ask for JHON. As per picture it s visible the Yale wasn t damaged at all."
"I was locked out while taking the kids for football training and needed a locksmith very urgently... They also had an ongoing issue with the alignment of my door and they fixed it as a complimentary service."
"Very professional and very quick service changing our main door lock. They also did an addition work for no extra change."
"Thank your for the brilliant service, to fit a new lock, went further and replaced the spring in the handle which had become loose."
Cons:
"Do not fall for this. This service is as close to extortion as is permitted by law... The payment system was very old fashioned and took a few min."
Price and Affordability
Pros:
"And the best part? He didn't charge me an arm and a leg like I was expecting. In fact, his prices were more than reasonable, especially considering how quickly he solved the problem."
"They’re payment system Is easy to use and straightforward. The cost of the service was reasonable and fair."
"10/10, friendly employees, professional and quick in regards to wait time. They know what they are doing and they do not try to scam you like other locksmith companies who will up charge for unnecessary services."
"Mase is really brilliant and very experienced. He was totally upfront and transparent about costs from the start and was very friendly and knowledgable."
Cons:
"Do not fall for this. This service is as close to extortion as is permitted by law. I was tempted in with a 30-40 minute promise and because looked like they were based in same postcode as property. After several minutes was told that we had to pay immediately and quoted £352! For that price they would only provide access to locked out tenants and not fix/replace lock- that would cost another £150+ and take another day."