haart Estate And Lettings Agents Chelmsford Reviews Summary

Staff Performance

Pros:

• "Leah was fantastic, really helpful and adept at managing the relationship with both parties."
• "Max Swift showed us around a property in Great Baddow today. He was highly professional, knowledgeable, courteous and respectful."
• "Sophie answered all queries we had promptly and in a friendly and knowledgeable manner."
• "Shane was so helpful and knowledgeable about his area. Also, going that extra mile when things got overwhelming."
• "Shophie stallman’s help at the chelmsford branch has been incredible, so fast to reply and update me with all the answers I need."
• "Sophie Stallman was incredibly helpful, calling, talking me through the steps and keeping me up to date in what could be a stressful wait."
• "Leah was just the type of person you need at a stressful time like this, she was professional, friendly and fair."

Cons:

• "If Shannon had dealt with things better or even differently she probably would have secured the extra commission and services - but I don't like doing business with people that behave the way Shannon did."
• "Shannon was extremely pushy, rude and unprofessional throughout by short exposure to her."
• "She accused me of accepting a deposit scheme when I hadn't, she failed to provide me with the written tenancy agreement and when I chased this it appeared I was massively inconveniencing her."
• "After 2 weeks it still hasn't been sorted out. The worst letting agency I've ever had to deal with."
• "Haart decreased our property listing without permission. They then lied and tried to justify their mistake."
• "Haart are an immoral company with no ethics. They do not represent their clients fairly or transparently."
• "We didn’t like the professional style used and as all the other estate agents came in at the same price we didn’t trust this valuation."

Communication

Pros:

• "Haart will always let me know immediately if there is anything that needs my attention."
• "Their communication skills were outstanding and rapport built with myself and my solicitors has been brilliant."
• "Communication was great too, they have been replying to my emails without any delays, which was very important to me."
• "Antony's communication was impeccable, ensuring a smooth process."
• "Sophie always kept us updated and within two weeks we had a tenant moved in, and everything was completed as expected."
• "Shannon answered all of my questions no matter how small and was always polite and cheery."
• "Sophie who was extremely efficient with her communication and kept us in the loop all the way and ensure prompt responses."

Cons:

• "I have been called every week for the last two years, even after blocking the numbers that have called a few times, with them leaving voice messages asking us to talk about our house."
• "They ignored all requests. Finally agreed to, but then still didn’t."
• "However after that things took a turn for the worse because they recommended a conveyancer who was so bad we had to make two formal complaints."
• "I moved into an uncleaned apartment. It was only after my visit to their office, that a cleaning crew appeared."
• "Unfortunately our case notes went missing for several weeks, then our conveyancing lawyer went on sick leave, so we had a month with nothing being done."
• "A simple sale with no chain took five months mainly due to this conveyancer and the other solicitor."
• "Avoid this agency!"

Professionalism

Pros:

• "I had a very good experience with Haart in letting my property."
• "Elliot Ashwin and the Haart Chelmsford letting team made the entire process of letting our property easy and stress-free."
• "Every member of staff have been an absolute pleasure to work with and they've all given 110%."
• "Anthony Botha is a very fantastic person. Very professional, polite, details and precise. He communicates well and extremely helpful."
• "Extremely professional, efficient and do what they say they are going to do."
• "Anthony Botha, was an absolute pleasure to deal with. Whilst I didn't end up renting the property I viewed with him, he was Extremely knowledgeable and genuine."
• "Elliot Ashwin was very friendly and professional."

Cons:

• "Being in a time of where getting a rental property is absolutely impossible."
• "This has felt imposing and as a result not a service we would ever use again in the future."
• "The team use Whatsapp to share new properties in your budget and share videos of the properties there which is much easier than emails and youtube links."
• "We were the buyers of a property that Haart were the agents for and throughout the process Leah at Haart was always very helpful and willing to go through things with us."
• "However, the real test of a rental agency is in the ongoing property management, and here, Haart's performance was a bit of a mixed bag."
• "The follow up communications were also great! Really attentive and just generally very helpful."
• "I would definitely recommend this team."