Hamptons Estate Agents Farnham Reviews Summary

Customer Service

Pros:

• "We consistently received clear and timely advice throughout the process of moving property."
• "Nick and Jamie have been amazing, always answering all of our questions, keeping us up to date and just generally very helpful!"
• "They were very responsive to our phone calls, always helpful and were an excellent channel of communication between us and the buyers."
• "Nothing I asked for was ever too much. In fact Riccardo and his team appeared to be working 24/7 to get our purchase through and it felt like we had our own personal estate agent."
• "Both John and Riccardo were with us all the way, keeping us informed and up to date with proceedings."
• "The team were always available to talk to if ever I had any queries or issues and they did a great job during the conveyancing process."
• "Riccardo managed the process brilliantly and went above and beyond to ensure all parties were communicating and that the sale could progress as quickly and smoothly as possible."

Cons:

• "After paying £1675 a month for a house that is honestly falling to pieces we FINALLY managed to buy our own property and we paid to leave early, during the viewings Danielle from Hamptons asked me NOT to disclose all the issues we have had to the new tenants which I’m sure is NOT legal even if it’s legal it’s so unprofessional."
• "One area that could be improved was the showing of the property we purchased. We felt the agent was not so engaged with us and was unsure of details."
• "We are so angry that as Tenants, we had to under-go various checks and referencing and yet nobody at Hamptons were aware of who they were contracting us up with."
• "Lettings Nightmare with Ruthless and Deceitful Landlady/Landlord Double Act."
• "If I could give 0 stars I would! Absolutely disgusting treatment from Hamptons and the landlords for 3ST Thomas close GU9 8AT. DO NOT RENT if it ever becomes available!!"

Professionalism

Pros:

• "Thanks to Brad who managed the sale and James who pushed the sale and purchase over the line!"
• "Communication was excellent and we always felt that they were in control."
• "I highly recommend the Farnham Hamptons team!"
• "We relocated to Farnham and bought our property through Nigel at Hamptons. He was so kind, supportive and helpful throughout and we were delighted with the service at Hamptons."
• "I was a first time buyer, and Brad really went above & beyond to help the solicitors move things forward for both us and the seller."
• "We can't thank Hamptons enough. They are by far the best Estate Agents we've ever worked with!"
• "Their determination to succeed, no matter what, kept impressing; innovative sales techniques including social media, enlisting support from key Central London branches and targeted media coverage."

Cons:

• "We had a lot of issues selling our last house but Brad did a great job to remain positive throughout and prevent the chain from collapsing."
• "Our solicitor was a disaster, and when help was needed and it was clearly beyond of an agent’s direct responsibility, Riccardo did not hesitate a second to get himself involved to understand a problem, handle the communication process, and take actions to resolve the issues."
• "Instead of blaming “uncertainty over Brexit” like other agents, Hamptons had a clear marketing strategy and set a realistic target price."

Support and Guidance

Pros:

• "Riccardo sapia sold our house for us. To be honest he is a great guy so easy to deal with."
• "Hamptons maintained a great level of communication and had a fair approach to each step of our purchase, from negotiations to completion."
• "We were delighted with the service received from everyone we dealt with at Hamptons, especially Brad who was extremely helpful and very responsive throughout the entire process."
• "We have just purchased a property through Hamptons and were pleased with James's friendly, not pushy, approach on viewings and Ricardo's good communication throughout, the sometimes stressful, process."
• "We would not hesitate to recommend them to others, or work with them again in the future."
• "Caroline was amazing with keeping us informed with the progress of chain."
• "We had excellent service from Riccardo, Brad and the other members of the team and recommend them highly for their efficiency and helpful attitude."

Cons:

• "We had a lengthy and protracted time selling, not helped by the current market conditions, but Riccardo and the rest of the team kept us very well informed and updated at regular intervals throughout."