Winkworth Farnham Estate Agents Reviews Summary

Communication

Pros:

• "All communication has been timely, professional and friendly."
• "Always polite and courteous, kept us up to date at all times."
• "Henry Griffin our agent couldn’t be faulted. A highly professional service with great communication."
• "A super-professional service all round; excellent attention to detail and an unrelenting focus on, and empathy for, us the client."
• "Their staff were both courteous and helpful and, more importantly, kept us informed at all times."
• "Emails and calls are responded to immediately and if something is agreed, it's delivered."
• "Trust and confidence are built on communication and 'following through', and this is where Winkworths excel."

Cons:

• "Our case seemed to drag on and on, not down to them but a series of issues outside of their control."
• "It's been a long struggle to get to exchange due mainly to incompetence from our lender, Barclays."
• "Complete inability to provide a basic service and the advice that was given could not have been more flawed if they had tried."
• "Pretty dreadful really. Next to no communication skills, office often on answerphone for the complete day."

Professionalism

Pros:

• "I cannot recommend Jeannette at Winkworth highly enough as her work ethic and attitude was second to none."
• "They have been very professional and managed the whole process with expedience and integrity."
• "They give sound, well considered and researched advice."
• "An unusually personal and personable service and was not afraid to be direct."
• "I have dealt mostly with Charlie, whom I have found to be a very professional, charming, helpful and knowledgeable."
• "They are and have always been professional, helpful and quick to respond."
• "I have found them to be very efficient, honest and hard working."

Cons:

• "After the contract ended this year, they told me that they were work for tenants, so they deducted our deposit even we found a professional cleaning."
• "This has happened to many Chinese students and I think you are racially discriminating against us."

Customer Satisfaction

Pros:

• "House sold at the price we required. A smooth process from start to finish."
• "I’ve rented through a lot of letting agents over the years and have to say that Winkworth’s are the best I've ever encountered."
• "We were under offer within 5 days and completed with 10 weeks."
• "Winkworth Farnham managed to sell our property for more than the asking price which allowed us to find our forever home (for now)."
• "Stephen Tarrant handled our last two moves. In both cases his advice and negotiation obtained higher prices for us than had originally been offered."
• "Henry was very helpful and unlike many other agents in the area, he knew the property and area very well and could answer all of our questions."
• "Thank you for your superb service, after being on the market with two other agents for over 1½ years, you found our buyer in two days!!"

Cons:

• "That the sale took longer and achieved less than expected was no reflection on the excellent service provided by Winkworth."