Address: 29 Downing St, Farnham, GU9 7PD, United Kingdom
Phone: +441252723383
Rating: 4.7
based on 229 reviews.
Customer Service
Pros:
"Emily in the Farnham office who has been incredibly friendly and helpful."
"Rob knew how much it meant and he was absolutely amazing from start to finish."
"They gave me good advice from a place of knowledge and I found it a pleasure working with them."
"Special thanks to Jordan who worked on the sale, always had time to help with humour and professionalism."
"Thank you to Isabel and Maddie for helping me and making the journey a great one."
"Rebecca was my main point of contact and was always professional, responsive and did anything possible to resolve any issues."
"I’ve recently had the pleasure of dealing with Maddie Kilpatrick at the Farnham Office of Bourne. She was professional and responsive with excellent customer service."
Cons:
"Conmen. Ripped my mother off with the majority of her rental deposit."
"We had to do all the chasing and make all the calls to get things moving."
"We rented with Bourne for 2 years and I simply have nothing good to say about them; they displayed a total lack of respect for us as tenants and were on occasion outright rude."
"In my opinion not enough research was done into where the money was coming from and proof of funds."
"Recently rented a house through these guys..All I can say is Never again. Had over completely with the deposit."
"The experience of accommodating prospective buyer viewings with their agents has been terrible -- lacking integrity and deeply unprofessional."
"Shocking customer service, clearly uninterested in feedback unless its positive."
Efficiency and Professionalism
Pros:
"Selling our home through Bourne was refined and straightforward."
"Bourne, Farnham have been outstanding to work with during the process of selling my house."
"l was with another Agent for three months and had three viewings in that time. I changed to Bournes and sold my property within a week."
"Their service is flawless both sales and rentals, and they’re good people too."
"From start to finish the team at Bourne Estate Agents in Farnham provided a top service."
"The team is professional and efficient."
"I felt expertly guided through the process from start to finish."
Cons:
"What we had been told by the agent, we were told very differently by the landlord."
"Their local director turned up with my landlord and pretended to be a contractor (he was fooling no one in his business attire)."
"They’re staff are so eager to quit that you talk to a different person each time you call."
"We seemed to be dealing with about 3 different agents which was confusing."
"It was a stressful and unhappy move."
"To and fro with a lady called Karen Reynolds who actually told me she didn't really care."
"Wasted 8 months of trying to sell with Bourne."
Support and Communication
Pros:
"Rob has been an absolute diamond. Efficient and insightful with great communication between seller- buyer and solicitors."
"Communication was fantastic throughout the process and I truly felt Rebecca went above and beyond in her efforts to ensure we were kept appraised."
"Robert Skuse kept us well informed throughout our property purchase process and was helpful, informative and always on hand for any queries we had and responded speedily."
"Every member of the team had a positive way about them and the phone was always answered immediately."
"Rob always responded promptly to any queries we had and was helpful and friendly throughout the process."
"When I emailed or wanted to speak to someone, everyone in the office knew who I was, and if they said they would call me back, they did so."
"The whole team at Bourne are fantastic and professional dealing with increasingly complicated situations in a very timely manner."
Cons:
"Although the problem still has not yet fully fixed, I believe that they will assist and solve the problem hereafter."
"Bourne then asked me for feedback, gave my feedback and had no response for 2 weeks until I chased up again through them."
"I felt ignored a lot of the time."
"After this point, these promises sadly did not materialise."
"I hope this review at least reaches one potential tenant and puts them off."
"Viewed a property through them which they first lied about bedrooms and a lot of other things in regards to the house."
"Very disappointed from a reputable company. They 'found' us a buyer in November who apparently had cash to buy the property, 6 months after the offer still no completion on the property and looked like they never had the money in the first place."