Monterey Jack's Reviews Summary

Service

Pros:

• "Our lovely waiter Luca, however, was extremely accommodating and alongside the kindest kitchen staff, Kavita, they talked us through all the options."
• "The service was very good with Kirsty."
• "Service was prompted, despite a table of 10 beside us."
• "Staff were very friendly, polite and chatty."
• "Very friendly and efficient service too."
• "Our server was called Courtney and she could not have been more helpful!!! She made it an excellent experience!"
• "Staff were super friendly and attentive, kids loved it too !!"

Cons:

• "Phoned up to see what could be done, the attitude of the staff was hardly apologetic."
• "Service was very very slow and there was only three other couples in."
• "Customer service for even Scottish standard was the usual terrible service."
• "The service was too slow for our 1.5 hour time limit and a couple people at our table were outright told 'no' when requesting drinks."
• "The order was missing an item and every time we tried to attract their attention we were ignored."
• "Service was a bit awkward as we complained that the milkshake was wrong and the woman just looked at us, didn't say anything then took it off the table and walked away."
• "The waitress who brought out our meals wasn't very on the ball."

Food Quality

Pros:

• "Great place to eat American. Delicious food."
• "Really great place, reasonably priced, staff really friendly."
• "Just had the Big Jack burger with chunky chips and onion rings, was really nice."
• "The big chilli burger was great."
• "Burgers have always been top notch."
• "We were blown away by how yummy the food was."
• "Really tasty budgets. The burgers cost their price in spite of the fact that they come without sides."

Cons:

• "Food was ok, bit overpriced I thought."
• "Burgers were dry and fell to pieces."
• "Pizza was so soggy and bad that most of it was left uneaten."
• "Food was OK, although burger was stone cold."
• "We got tandoori loaded fries which were swimming in grease and tasteless."
• "Went in for pizza and beers looking at the prices I thought it was going to be hand stretched delicious pizza... no it was terrible could only compare it to a cheap frozen pizza from Iceland."
• "The cheese burger was ok, a bit cold. Wife had chicken burger which was very dry, chips were not that good cooked in dirty oil."

Ambiance and Environment

Pros:

• "They've put a lot of effort into making things eco friendly which is really great."
• "The building is historical and beautiful."
• "Right in the centre of Stirling. Very attractive premises."
• "Great building from outside and great decoration and design from inside."
• "This is an American themed cowboy bar, even with the genuine country music playing on the video screens."
• "Liked the background music."
• "Great seating, music, food and servers:) I struggle to get good vegetarian burgers at American restaurants but the Classic Veggie was just perfect 🍔"

Cons:

• "The music was so loud I couldn’t hear myself think, speak or anything."
• "The restaurant is very dark, especially where we were in the back corner."
• "Dull atmosphere! We were freezing cold sitting next to door that kept opening."
• "However, the restaurant was very cold."
• "The TV screens on the walls are a bit distracting and the content was not always suitable for young kids."
• "If it's chilly outside move to the back of the restaurant as the draft from the door is a pain."
• "It was also dark and cold in there."

Value for Money

Pros:

• "The food is great. Prices are reasonable for food, and there is indoor and outdoor seating."
• "Overall bill for being proper stuffed with a couple drinks each was highly reasonable."
• "Good wholesome food at a fair price."
• "Food was very tasty and reasonably priced."
• "The price was great."
• "Very generous portions and a huge selection of vegetarian and vegan meals also!"
• "Food was excellent and amazing value for money."

Cons:

• "Although I am happy to make donations when I consider to do so, I was disgusted by this sneaky way they try to twist your hand."
• "Wildly overpriced for the quality."
• "The prices don't reflect the standard of food served."
• "And the price....fifty quid for a pizza and a burger?"
• "The prices have been inflated even more so now. My burger and fries now cost £5 more than they did two months ago."
• "Very over priced for the not good quality."
• "The total of our order was near £30 and rather underwhelming in quality and quantity."