TGI Fridays - Glasgow Buchanan Street Reviews Summary

Staff and Service

Pros:

• "Great staff. So welcoming and friendly."
• "Our waiter Samuel was incredibly attentive and went above and beyond to make our experience memorable."
• "Service was very good and friendly."
• "Staff were very friendly and was able to get seated straight away even though we arrived early for our booking."
• "The server was really nice and polite and we got seated straight away."
• "The waiting staff were also attentive and efficient."
• "The staff were exceptionally good with my kids."

Cons:

• "Service okay but some of the staff need more training."
• "Overall the customer service was pretty poor."
• "The waiter was awkward and had no knowledge of menu and the manager refused to help when he got the food wrong."
• "Arrogance from the staff."
• "The staff don't attend to you at all-you have to call someone over just to take your drink order."
• "Service was extremely slow, had to ask for cutlery twice."
• "Servers looked as if they were not interested."

Food Quality

Pros:

• "The food was super delicious! The chicken was really well done and so was the Friday hamburger."
• "I had the best ribs ever. Juicy and the meat fell from the bone. Sauce was also delicious."
• "The burger was juicy, flavorful and cooked to perfection."
• "I loved their burger, my partner enjoyed the chicken bites and the cocktails were delicious."
• "Amazing, delicious food options for coeliac and lactose free."
• "Food was great, but not as great as the service from waiter Cameron❤️give him a raise ASAP."
• "The food is absolutely delicious, always, and the portions are large so you always leave with a very happy belly."

Cons:

• "The chips were cold and the cheese burger was so bland."
• "Badly prepared low quality undercooked food."
• "The chicken is a little cold and the burger is a little too dry."
• "Food was frozen in the inside( as if not defrosted properly) and had to be re-microwaved."
• "The food we ordered came cold."
• "The food was overpriced for its quality: the ribs were not juicy at all."
• "All of the food was cold and not up to good standards, and has left me feeling very sick."

Price and Value

Pros:

• "Wanted somewhere that wasn't too expensive and this seemed to fit the bill."
• "Cocktails were amazing. Good value for money."
• "Food great but man it's expensive 🫰 used TGI's in Maadi, Egypt for 2yrs BRILLIANT and 1/3 of the price."
• "Due to cost and the quality of the cocktails as well as generous food portions and proper quality meat, I believe TGI Fridays is suitable for a special occasion such as birthdays, work nights out or an anniversary mark."

Cons:

• "It was good, but it was hard to justify the price."
• "Basically we ended up paying £42 for that meal with an appetiser of 3 hot wings and and a bottle of Irn-Bru and a glass of lemonade which was way overpriced."
• "Drink choice, and prices are disgusting! £7.50 for a milkshake and £4.30 for a 330ml glass bottle of diet Irn Bru is daylight robbery."
• "Some dishes are overpriced."
• "Food was lovely but very expensive for lunch."
• "It's been at least 3 years since I visited this branch, the prices are outrageous to say the least."
• "Very disappointing experience. £48 wasted."

Ambience and Atmosphere

Pros:

• "Nice American style/themed restaurant with a wide choices of drinks, alcoholic beverages, milkshakes, burgers, chips and steaks."
• "Draft beers really nice. Great ambience, Bar Man knows what he’s doing."
• "Good music and atmosphere."
• "Friendly welcoming atmosphere, not too busy."
• "Loved the vibe here."
• "The atmosphere was great."
• "The atmosphere was good and it felt like I was in the US of A."

Cons:

• "Usually only go with a few people, but when it’s busy they tend to stick you on tables obnoxiously close to the large tables with very loud groups."
• "The atmosphere is quite loud so if you're looking for serene this is not the place for you."
• "But be warned it can be very loud with people and music."
• "Upstairs dining area was grubby, untidy and cold."
• "It's best to book ahead as the place is always packed full from the inside to the makeshift tents and sitting outside."
• "It's been at least 3 years since I visited this branch, it was so quiet and there was no atmosphere, like there used to be."
• "Often you are at tables that are very close to other people and music very loud so hard to hear the person across from you."