The Treatment Room Reviews Summary

Professionalism and Expertise

Pros:

• "Ross was professional, thorough and knowledgeable - I left with greater flexibility/ movement and the pain had reduced."
• "Ross was very professional and knowledgeable; highlighting the cause of the issue."
• "Miles was brilliant. Within minutes of describing the symptoms and issue, he'd made a diagnosis and come up with a treatment plan for my GTPS."
• "Ross is always happy, welcoming and professional making you feel totally at ease and comfortable."
• "Ross who was very professional and very knowledgeable."
• "Ross offered a friendly welcome and was hugely helpful in diagnosing the issue with my peroneal tendon."
• "Ross has an in depth knowledge within his discipline and is a very polite and well mannered individual!"

Cons:

• "Email received stating if we review we will receive 10% off next visit. Left a review but not received any 10% off, despite me contacting them."

Effectiveness of Treatment

Pros:

• "The treatments I have received have helped so much with the problem with my knee."
• "The injury is getting better with each day which feels like a miracle after weeks of no progress."
• "The relief after just one session was amazing and the exercises they’ve given me to strengthen my muscles are really helping."
• "Immediately after having treatment with Ross I felt so much better."
• "With some treatment and exercises he has really helped with the pain."
• "After only one session I had much more mobility in my shoulder and far less pain."
• "In 2 sessions my back is totally fixed."

Cons:

• "I was in pain when I walked in and still in pain when I walked out, but 2 days later the pain was less, I was off the tablets and I felt better in myself."

Customer Service

Pros:

• "Clean and Safety environment, staff are approachable and polite."
• "The Team at The treatment room always help when I need it."
• "Been very professional through the covid crisis, never felt any risk when attending."
• "Fab service throughout. Welcoming reception both on the phone while booking and at The Treatment Room."
• "Firstly had a very quick appointment time and didn't need to wait long and when I got there I was greeted very warmly."
• "The staff at the Treatment Room are friendly, professional, experienced and always willing to pass their knowledge on."
• "Ross made me feel at ease and very comfortable, he explained everything and give me advise to help with my problem."

Cons:

• "Email received stating if we review we will receive 10% off next visit. Left a review but not received any 10% off, despite me contacting them."

Facilities and Accessibility

Pros:

• "Speedy booking process and I was able to get an appointment on the same day."
• "Great place went in for an emergency appointment and was seen 15 minutes after I called."
• "Very clean and profession treatment room and building."
• "The Treatment Room offers a holistic approach as they can offer chiropractic, physio and podiatry while also running yoga classes."
• "The Treatment Rooms have a welcoming environment and are a bit of a one-stop shop as they offer a range of treatments and classes."
• "Booking is so simple and also they offer a range of appointments to suit different schedules."
• "The booking system is really easy and the receptionist was helpful with my questions prior to the appointment."

Cons:

• "Email received stating if we review we will receive 10% off next visit. Left a review but not received any 10% off, despite me contacting them."

Aftercare and Follow-up

Pros:

• "He has given her exercises to practice and agreed a follow up in a few weeks."
• "Gave me thorough instructions on aftercare."
• "He never gave me false hope of a miracle recovery by his treatment alone, and was given exercises to practice which would help me in conjunction with treatment!"
• "Ross really helped to ease the tightness in the area and even advised me on specific exercises and equipment I can use to address the issue more long term."
• "After the massage Ross also demonstrated some exercises to build strength back in that area."
• "Ross now sees mum every week and tailors his treatment depending on how she feels."
• "Provided effective treatment during this session and also detailed rehab to work towards solving the issue."

Cons:

• "Email received stating if we review we will receive 10% off next visit. Left a review but not received any 10% off, despite me contacting them."