Pine Lake Resort Reviews Summary

Lodges

Pros:

• "The lodge we stayed in was very clean and spacious."
• "Lovely spacious lodge. Well maintained, and cleaned to a very high standard."
• "The lodge provided all amenities you may need for short or long stay."
• "The inside was spotlessly clean, comfortable and although smaller than previous ones it still had the open plan kitchen, with a large walk-in cupboard, a living area with a small dining area tucked away behind the sofa."
• "Lodge's where spotlessly clean with a full kitchen."
• "The lodges are beautiful and a good size (we stayed in the sleeps 6)."
• "The lodges here are well equipped and well maintained."

Cons:

• "The bed sheets were not clean."
• "Toilet had poo in of which hadn’t been flushed."
• "Our living sofa and couches had stains on them and they felt low quality."
• "We were welcomed by flies and there was a strand of hair on one of our twin beds."
• "The lodge was not cleaned to a high standard."
• "The lodge disgusting and not clean, the dust all over the place."
• "The lodge was absolutely filthy, stained sheets and mould all over (Inc. The mattress)."

Staff and Service

Pros:

• "The staff at Pine Lake Resort were truly exceptional."
• "The staff at the resort bend over backwards to make your stay as comfortable as possible."
• "Staff were very good, pleasant and helpful."
• "Customer service at reception was sublime, with a special thanks to the lady from Leeds who went the extra mile on more than one occasion."
• "Every member of staff were lovely, especially the leisure centre lady who went above & beyond for the kids swimming session on Saturday morning."
• "Staff are so friendly and helpful."
• "All the staffs were very accommodative and supportive."

Cons:

• "The reception staff were not welcoming."
• "Staff were not bothered at all when we told them we had a bad stay at our checkout."
• "The staff are rude and the cleaners were not professional or polite as they entered the lodge while we were sleeping."
• "All the staff have been a bit grumpy, from receptionist to leisure centre staff."
• "When we arrived at reception the two ladies were talking and kept up waiting about 5 minutes before looking up and saying 'yes?'"
• "Poor customer service."
• "Reported this to reception but was met with total indifference."

Facilities and Activities

Pros:

• "Lots of activities for everyone, swimming mini golf and play area for toddlers."
• "Good facilities on site with a bar and restaurant."
• "The leisure centre is nice too and has been extended to include a gym and there is also a nice mini golf course there too."
• "The bar, shop, restaurant and soft play were fantastic."
• "The bar & restaurant is exceptional, we had food late when we arrived & had the best meal, great menu too."
• "The site facilities are very good, again very clean, well maintained. friendly staff and very accommodating."
• "The swimming pool & leisure facilities are excellent, very clean; jacuzzi is a must."

Cons:

• "Resorts some facilities needs updating."
• "The leisure centre is small and you have to book a timeslot."
• "Only disappointment was the gymn, only one treadmill, which was poorly maintained."
• "Disappointed that we couldn't use the water sport facilities or WiFi, enjoy an unblocked view, or get any assistance for the price."
• "They had just 1 Adult tennis racquet so 2 adults couldn't play comfortably."
• "No entertainment in the evening."
• "The leisure centre could be more reasonable with their fees."

Location and Views

Pros:

• "Have been coming here since 2006. Love the setting. Peaceful and relaxed."
• "Just arrived at a lodge and we are only feet from the beautiful lake, the lodges are arranged so that even the 2nd row have a partial lake view, but every lodge is just a minute from waterside."
• "Good location for touring the lakes and Yorkshire."
• "The resort's proximity to Lancaster and the Lake District was no doubt a plus."
• "Easy access to the M6 and The Lakes. Great if you want to tour the surrounding area's."
• "Surrounded by lush greenery and a pristine lake that sparkled under the warm sun, Pine Lake Resort is an oasis of natural beauty."
• "Such a lovely and peaceful place for a holiday. The views are amazing."