KFC Exeter - Marsh Barton Trading Estate Reviews Summary

Service

Pros:

• "Fast service which surprised me. I ordered, went toilet, came back out and it was ready!"
• "Drive through is quick and easy."
• "Service was great and got our food fairly quick for a popular fast food."
• "Collected at the drive through, although it was at lunchtime it was quick, polite and efficient."
• "The staff all had a smile."
• "Excellent service from young man called Toby. Good freshly cooked food."
• "Open late which saved my life after a long road trip."

Cons:

• "Waited for about 40 minutes to get the Party Bucket."
• "This is my local place KFC in Exeter just down the road from me which is helpful food is good but the service at times is really slow."
• "wait of 15 minutes to get order while staff prioritised deliveries and drive through."
• "Slow, really really slow, 15 minute stuck in the drive through waited 4 minutes for someone to acknowledge that I was waiting."
• "Absolutely disgusting waited 45 minutes for our food."
• "Seriously never ever going back to that place... Customers service is awful."
• "Worst KFC ever. Understaffed (45min waiting time), no cutleries."

Cleanliness

Pros:

• "John the cleaner was a credit to KFC... he also made sure we had everything we needed and his manners were brilliant."
• "Interior was very clean and the tabled cleared quickly."
• "The restaurant area is kept clean and, as it's fairly new, still feels quite fresh."
• "The Limited Staff were doing a brilliant job of... keeping everything clean."
• "Clean toilets when visiting loo roll available."
• "Eating area was very busy but very clean."
• "The place is clean and relaxing to sit in."

Cons:

• "Also tables and floor dirty and sticky 🤮🤮🤮."
• "All the tables and chairs were dirty, the music was too loud, the kiosks didn't work."
• "Drive through is quick and easy however going inside while a functional visit as you do get correct order, floors are often dirty."
• "Absolutely disgusting dirty place. Tables aren't being cleared. Staff look miserable."
• "The ladies toilets was absolutely disgusting no toilet rolls in both toilets and the toilets was blocked up."
• "A bit of a shambles this evening. There is also a lot mess all over the restaurant tables with customers having to clear tables off to eat."
• "When I walked in today I nearly fell down, I'm sure they used the frying oil as floor detergent."

Food Quality

Pros:

• "Food was good... John the cleaner was a credit to KFC... he also made sure we had everything we needed and his manners were brilliant."
• "Food was standard kfc but I would like to say thanku to the gentleman who was at front of shop on sat 20th Feb helped me and my little boy opening doors even offered to help us carry our order to our car."
• "It was the hottest KFC I have ever eaten."
• "The food was piping hot and tasty so no complaints here."
• "The food is always 5 star at this KFC and I love it."
• "Food was hot and lovely."
• "14 pc party bucket ordered... Food was really fresh and very hot."

Cons:

• "Always something sold out! The last visit they told us they had no chicken on the bone!!"
• "Food was good when it arrived although the gravy was more of a peanut butter constituency."
• "Food: overdone and chewy."
• "The chicken was dry and no enjoyable at all I just couldn't eat it."
• "Got 2 pieces of burnt chicken in a bag and a handful of chips in a box."
• "The breast was nice but the legs we’re disgusting and fatty."
• "The chips were disgusting so I threw them away, the chicken tasted luke warm."

Staff Behavior

Pros:

• "The guys and gals on shift at 7pm tonight 👏."
• "Staff were happy and helpful."
• "Lovely family tea today, made all the more special by the service provided by John in particular."
• "Food always been happy with service here always been happy with the food always cooked well, staff are happy and helpful."

Cons:

• "Drive through: impolite and ride."
• "Very grumpy staff shouting at each other most of the time."
• "Workers always look miserable and never apologise for the wait!"
• "Never an apology from the lobotomised staff, either."
• "The staff were not very polite or helpful."
• "The service was pittiful.... the manners were very low."
• "The worst KFC I have ever visited… The staff worked at the drive thru window was terrible… not friendly."