Solway Holiday Park Reviews Summary

Accommodation

Pros:

• "Stayed here two years ago it was tired and run down. But now what a difference chalet was roomy and clean and comfortable hot tub was great."
• "Chalets recently renovated, very bright and spacious."
• "Seriously updated chalets, welcome packs in the kitchen and bathroom, fully kitted out kitchen and bathroom."
• "The chalet was spotlessly clean, plenty of room and modern with all amenities."
• "Once in our chalet it was very clean and tidy and looks to be newly refurbished."
• "Well furnished, modern, very comfortable, well equipped with quality utensils."
• "Updated chalet furnishings and bath."

Cons:

• "Very small chalets, lacking basic necessities."
• "Kitchen not finished properly under units there was no wood so you could see all the rubbish, dust etc. under kitchen units."
• "All windows full of massive spiders and cob webs and dirty looked like they hadn't been cleaned in years."
• "1 room without wardrobe or any place to put clothes."
• "On arrival, greeted with slug slime all over living room and kitchen floor."
• "On arrival to our chalet someone/people had been in and made a mess, towels and bedding muddy and thrown around, bath taps left running and dog wee up the curtain."
• "It doesn’t look like 8 million pounds has gone very far."

Facilities

Pros:

• "The swimming pool and changing rooms are very clean and modern, in fact the whole place is very clean."
• "Swimming pool was warm and clean plus the changing rooms were smart."
• "The toilet and shower blocks were lovely."
• "The shower and toilet block was modern and again very clean, in fact we spotted the cleaning staff always about."
• "Toilet block and showers nice and clean."
• "Nice clean toilets and shower blocks."
• "Clean, well maintained toilet and shower block. Touring area kept tidy."

Cons:

• "Facilities totally inadequate - only one water and one waste point for 125 pitches, including motorhomes."
• "Play park is really old and tatty, swimming pool is old and tatty."
• "The soft play was closed because of a burst sewage pipe."
• "The kids park is beyond poor few basic park activities but nothing special."
• "Kids play area closed during stay..needs sorting."
• "The only thing suitable for a 1year old, the swing, was missing from its frame."
• "Children's soft play wasn't accessible due to it needing repairing."

Staff and Service

Pros:

• "Staff are very friendly, specially in the club house. Can’t fault them."
• "The staff all seemed lovely."
• "All staff very friendly and welcoming."
• "All the staff we met were very friendly and helpful."
• "Friendly staff on reception, where nothing was too much trouble."
• "The staff were very friendly."
• "All the staff we met from check in, the shop, Borders restaurant, housekeeping were super friendly and helpful."

Cons:

• "It will make life easier for your staff who have to turn away crying children and your customers who will then be prepared to go the time they have booked and not have to deal with the stress of disappointed children should they not know the system of having to get to the pool at quarter past 9 to get a place in the queue to get in."
• "When we reported this the staff were amazing, very quick to sort this and clean up while giving us some vouchers to spend at the restaurant on food and drinks while we waited."
• "The main clubhouse wasn't accessible to disabled people as lift was broken although staff will lift you up if you ask."
• "Most importantly the team working there are so friendly, they couldn't do enough to help and made you feel so welcome."
• "The member of the events team did everything in her power to aggravate the situation and offered no explanation or solution."
• "Horrible experience with the dogs."
• "Eye roles and sarcastic comments made when kids are just being kids.... it was pretty embarrassing to watch as a parent who has come on holiday mainly for their kids."

Value for Money

Pros:

• "Definitely booking again for next year."
• "Good value for money."
• "We hope to be back next year in May for more fun, I had better start saving up my 2 pences for the arcade!!"
• "Overall I will definitely be coming back, the breakfast was an added bonus!"
• "Amazing value for money."
• "I thought the value for money was excellent, we only stayed one night but will have to stay longer next time."
• "Great holiday, plenty to do, really good value for money."

Cons:

• "Restaurant Food was lovely, although quite expensive."
• "Overall lacks so much for kids please read reviews and do your research."
• "It's very small and not a lot for kids to do."
• "Most facilities on-site require cash but there is no cash machine."
• "Extortionate cost for activities."
• "Poor evening entertainment and kids activities cost a fortune."
• "We had a really great time in the campsite, a bit pricey but that was to be expected at the seaside."