McDonald's Reviews Summary

Food Quality

Pros:

• "Low mood got erased by a bubbly and friendly guy called Hatrison who took my order."
• "Fresh tasty food. A kind gentleman who worked there kindly got my daughter some more chips after her box gave way."
• "Food was good, probably the best fries I've had in a Macdonald's and altogether experience was good."
• "Polite & helpful staff, a good atmosphere when you walk in, and as expected the food is excellent."
• "Food served quickly and all well cooked and hot."
• "Food is 100% spot on & always has been."
• "So a bit hit and miss but nice and fresh food."

Cons:

• "The food was thrown together, the egg was cold, muffin burnt."
• "Terrible order from Paignton mc Donald’s, missing items, half full large fries, half full milkshake, cold!"
• "Drive through. Massive order. Half of it missing, no time to check before driving away."
• "Almost every order recently has been wrong."
• "Nice food but if I order a chicken sandwich without mayo I always get mayo in it."
• "Look at the state of this cold burger, who would be happy to send this out looking like this?"
• "Ordered deliver of 4 chicken selects and 2 large fries and only not receiving the fries and the food was cold."

Service

Pros:

• "I regularly use the McDonalds at Yalberton in Torbay on the ring road next to Sainsburys, & it is by far the best McDonalds I have been to."
• "The staff were still polite and our order was correct."
• "The staff were friendly and food served quickly."
• "Staff very friendly and helpful."
• "On holiday with 12 grandchildren and 8 adults and gave an order for £96.75 the service was fantastic."
• "The team at this franchise had our busy Christmas orders for 70 people ready in just a few minutes on three consecutive Fridays."
• "Service is quick and the team are friendly."

Cons:

• "Then when you tell them it's missing they reply 'what do you want?' ERRT THE ITEM I PAID YOU FOR!."
• "Service waste of time."
• "Went through the drive thru, girl taking the order was very dismissive and not listening."
• "It's the slowest McDonald's I've ever been to and I find my self going to KFC more because I find the wait frustrating."
• "Very slow service and rude staff. One especially kept rolling her eyes and tutting at everything."
• "Really bad service got my order wrong on 5 separate occasions, burger was wrong twice and milkshake was wrong 3 times."
• "The fact that the delivery drivers shoving their bags on the take out area is a joke!!"

Cleanliness

Pros:

• "Nice and clean and observed clean up after every customer left."
• "Toilets were clean."
• "The restaurant was clean and tidy and was very busy when i went in."

Cons:

• "The restaurant was filthy."
• "When we sat at our table we noticed it was extremely dirty."
• "The small area we were left to wait was filthy with rubbish and food on the floor."
• "If they have your food you still have to wait ages for it to arrive, the place is dirty most of the time."
• "Was probably the most untidy restaurant inside as well unfortunately won't be using this one again pop into somewhere else next time we are that way."

Facilities

Pros:

• "This McDonald looks like it has been recently updated. It’s the newest McDonalds fit out we’ve ever seen."
• "Was able to park in a disabled bay which was a good start."
• "All very good and free parking."

Cons:

• "Standard parking bays (tight to get in and out of cars)."
• "The worse mcdonalds design ever. Can't park in the tiny carpark as when you get in you can't get out as you get blocked by the drive through cars."
• "No parent/child bays."
• "The car park layout is atrocious."
• "Once you park it is impossible to get out due to 2 queues of cars directly behind the parking bays."
• "Car park/drive through design is ridiculous ! If you want to eat in you have to wait for a gap in the drive though que and then get stuck for ages getting out after."
• "Drive through completely blocks anyone using the parking bays from getting out! Absolutely ridiculous unless you know anyone with a heavy lift helicopter."