Damira Sharland House Dental Practice Reviews Summary

Dentist Professionalism

Pros:

• "The best ever dentist. Very pleasant and helpful staff, but Fabio outshines every dentist I have ever encountered."
• "Possibly one of the most friendly and excellent dental clinics I have visited."
• "Fabrio’s dentist skills are second to none just completely skilled, gentle and even a laugh at times!"
• "The dentist was so nice, and funny and made my daughter feel very comfortable."
• "Very happy with the service I received."
• "He was very efficient and gave me lots of helpful advice, the work he carried out was pain-free and I was always kept informed of the process."
• "The dentist decided it had to come out. It took 11 injections and the perseverance of the amazing dentist to finally get it out."

Cons:

• "I got sent to this dentist by 111 never again... she started scraping the cavity with metal hook it wasn't even numb."
• "I fear the dentist anyway and this was a horrendous experience for me which has really put me of future appointments."
• "I feel totally scammed."
• "Nothing was done on the tooth I went there for except a private prescription for antibiotics £10 fee which I can get free from NHS so have not used!!"
• "The dentist was rude and I believe she had no intention of helping me and was just looking for an excuse not too."
• "Terrible dentist didn't have a clue what he was doing."
• "He was very rude and dismissive, not a very friendly or understanding dentist at all."

Customer Service

Pros:

• "The practice seemed to be taken all safety measures: checking temperature, hand sanitizer, providing mask and gloves."
• "The receptionist was attentive, kind and professional (especially being 8:30am on a Sunday morning!)."
• "The receptionist was absolutely amazing and went above and beyond."
• "Joanne (receptionist) very helpful, Fabio (dentist) and his assistant were empathetic, professional and helpful."
• "The customer service I received from the receptionist was also courteous and friendly."
• "This practice is very well run... the receptionist, Joanne, was informative and friendly and made me feel at ease."
• "The receptionist was beyond brilliant. Amy I think her name was. She was so helpful and is definitely a credit to the team."

Cons:

• "Dreadful service. 2 check ups cancelled this year in the day with no reason given."
• "The Appointment system at this place is shocking, you get an appointment and you turn up early and told to go and wait outside in the rain."
• "Not happy with the practice generally, pretty much every appointment gets cancelled."
• "Was referred for emergency extraction had to wait 6 weeks... then 24hrs before removal have cancelled and said cant be done until end January."
• "Do not come here, they only have one dentist every day and about 80,00 reception staff, emergency appointments take up to 6/7 hours."
• "Waited ages to be checked in at reception, no one manning the desk."
• "Unfortunately I can’t say the same for the rest of the visit - they are often rude at the reception desk and NEVER answer the phone."

Appointment Efficiency

Pros:

• "First time here, pleasant experience as you can get at the dentist as I'm a nervous patient."
• "I attended here as an emergency service, with an abscess and tooth infection. I have to say that it is an excellent dental service."
• "I got given an appointment within a few hours, I came in and they repaired my tooth straight away!"
• "I was seen as a walk in patient... I didn't have to wait too long to be seen."
• "I was so grateful and just relieved to find an NHS dentist after all mine in my local area had closed."
• "Omar did xray of problem wisdom tooth and explained very thoroughly what the options are for me."
• "I saw a dentist as an emergency appointment as I was suffering severe facial and dental pain... He was really helpful and very understanding."