Las Iguanas - Leicester Reviews Summary

Customer Service

Pros:

• "Jay and Eljo were absolutely fantastic, great customer service and super friendly."
• "Drinks are topped up and you're constantly asked if you need anything."
• "Staff were very accommodating and friendly."
• "Lovely, efficient staff."
• "Jay was a fantastic server and we all thought he was extremely friendly and kind."
• "Laura our waitress was excellent, even though it got busy she never changed attitude."
• "Staff are very attentive and always willing to advise if yr not sure what to have."

Cons:

• "Management never approached us to better our visit."
• "It was actually one of the worst experiences I have had from a customer service point of view."
• "Their customer service is very awkward."
• "The server reacted like I had just killed his beloved pet in front of him."
• "Their service is horrible!"
• "Staff are rude and obnoxious."
• "The customer service is shocking."

Food Quality

Pros:

• "I ordered the Chilli Con Carne and the hot butter, it was very savoury and enjoyable."
• "Ultimately, the food is amazing, portions are big and tastes authentic."
• "Excellent food, really tasty."
• "Enchiladas were really tasty a bit too spicy for me but nevertheless I loved it."
• "Food fantastic, fresh and really tasty, couldn't fault it."
• "The food was beautiful, definitely recommend the Cuban Sandwich!"
• "Food is delicious tasty very well presented cooked well and the portions are generous."

Cons:

• "Food was not nice…massive confusion over where we could sit…"
• "Was disappointed with them to honest as where very strong in the alcohol department which not much else an over filled with ice."
• "Food was good, service was disappointing."
• "My starter was served in what looked like a ceramic dog bowl, with no side plate to serve myself or dish out."
• "Food overpriced and nothing special."
• "My boyfriends ribs were 90% fat with the remaining meat being incredibly mushy and flavourless."
• "The food was terrible, full of monosodium glutamate."

Atmosphere & Ambiance

Pros:

• "Relaxed vibe."
• "The ambiance was excellent."
• "There was a really nice atmosphere."
• "It's a great restaurant with a nice atmosphere and a traditional feel."
• "Very spacious premises and a good vibe."
• "Pleasant atmosphere with not too loud climactic music."
• "Vibes and atmosphere was excellent. Not too busy not too quiet."