Travelodge Exeter M5 Reviews Summary

Room Quality

Pros:

• "Clean, minimal but functional."
• "Room lovely and clean, everything you need."
• "Decent room, very friendly and professional staff on duty."
• "Very clean and comfortable room."
• "Nice comfortable beds and delicious breakfast in a box!"
• "The rooms are spacious beds are comfortable one of the best night's sleep ever showers are unbelievable but pressure and the heat both perfect just really really nice place."
• "Good sized family room with double and two proper beds for the kids."

Cons:

• "Room without air-conditioning."
• "Rooms are haggared and smelling of damp, the cheap vinyl paints sweat like an old French cheese."
• "The tiniest bath possible. I am small, short, petite, and couldn't have a comfortable bath."
• "The hotel room was fine BUT after staying we have been sent carpark fines from CP Plus for overstaying."
• "The room smelt musty and it looked as if it had been purposely distressed with a motor cycle chain."
• "Room was filthy, stains in the bed (not ours)."
• "The room was AWFUL!"

Staff and Service

Pros:

• "Staff are very helpful."
• "Staff so friendly and very helpful."
• "The staff are superb and so helpful."
• "Staff Booking in was very smiley and very helpful."
• "Absolutely amazing experience at the Travelodge Exeter last night ✨️ 5* for customer service from Stacey and Nell, very sophisticated, professional and friendly 😀"
• "Jason and his friendly staff team have it just right."
• "The staff were exceptionally friendly and happy to help."

Cons:

• "Staff were polite, but that doesn't help you get comfortable to rest."
• "Broken down with my 7 year old daughter cant get recovered for hours and it's almost 1 am so thought I'd get my girl safe and warm wrong can't have a room because I don't have photo I'.d absolute jobsworth miserable excuse for a human being."
• "The gentleman that was manning reception was less than helpful and advised that there wasn’t a single room available until 3pm."
• "Staff can be very short and not overly friendly, with staying a longer period of time I didn't feel overly welcome."
• "Once I complained to staff I was told 'if you don't like it -sleep in your car!'"
• "Staff unhappy first thing in the morning, she expects you to keep your room and beddings tidy and clean!"
• "Absolutely appalling the cleaners are disrespectful and rude and thieves."

Facilities and Amenities

Pros:

• "Tea n coffee in the room."
• "Very busy hotel car park usually full during the week, very good food in the adjoining bar and 20% off for guests."
• "The full English breakfast was very good and amazing value at £3.95."
• "Lots of car parking and electric points for those who have already made the switch to Electric cars."
• "Free parking and a bar/grill on site."
• "The shower was very good (always a bonus)."
• "Onsite bar n grill."

Cons:

• "Only two disabled parking spaces which were full when we returned from Exeter services."
• "I know it's a Travel Lodge but no soap or shampoo? Cheapest nastiest furniture ever."
• "Bar and grill not open every day and always blamed on staff shortage."
• "The air conditioning was not working."
• "No fridge, no hairdryer and the worst box of breakfast full of processed rubbish."
• "Not proper disable wheelchair user friendly."
• "No sockets by the beds for charging the phone."

Location and Accessibility

Pros:

• "If you want a basic hotel convenient for motorway this is great option and has free car park."
• "Within easy reach of both M5 and Exeter city."
• "Large hotel in a m5 services on outskirts of Exeter. Excellent value for money."
• "Just off the M5, the entrance on the services is easy to spot so suggest looking at Google maps to work out where it is."
• "Very convenient just off Junction 30."
• "So convenient where it is to visit beautiful places!"
• "It's a budget hotel, but rooms are very clean, beds comfy."

Cons:

• "The location isn't very good at all, sure it's right next to the M5 Services with KFC, Burger King, Greggs, etc.. but the only problem is there are no pavements to get there.. at. all."
• "Also received a parking fine from the services as I had to use these daily to heat up my child's food and the camera clearly didn't see I went into the travel lodge over night and believe I left my car in the services."
• "It's convenient for the M5 but not that obvious to access."
• "A bit of a sod to get to coming off mway if you are alone n unfamiliar with the area (4 times round roundabout trying to work it out from satnav!!!)"
• "Parking ticket sent to me a few weeks after stay."
• "I have just received a parking fine for having my car in the Travelodge car park although when I booked in I was assured it was OK!"
• "Great location but apart from that a complete dump."

Value for Money

Pros:

• "It was very well priced and we got a decent night's sleep no complaints for a motorway hotel."
• "Cheap and cheerful."
• "I would rate the hotel 5 star for value for money."
• "It's dirty, nobody came to clean my room."
• "All while being very affordable."
• "The whole was very expensive for the quality."
• "Exactly what you'd expect from a Travelodge - clean, tidy and no frills."

Cons:

• "Never using travel lodge again!"
• "And to think they charged £78 for this?? Would be unsatisfactory at half the price!"
• "I wouldent stay again due to the parking fine hastle."
• "There is no chance I will go there or recommend it to someone. Discuss and disaster."
• "However, shame on you Travelodge/Moto services for using a scamming private ‘parking company’ CP Plus for your car park."
• "Not good value for money would not stay again."
• "The rub: Appalling bed + noisy room (next to motorway) = poor night's sleep. Take your hundred pounds, scrounge up a few more, and go somewhere else."