N20 KidsClub Reviews Summary

Staff and Service

Pros:

• "Friendly staff. Little oasis on a wet day."
• "The staff were very accommodating for dairy free diet, double and triple checking."
• "Staff were extremely helpful and did all they could to make sure our event was as memorable as possible."
• "The staff are extremely helpful and accommodating."
• "The atmosphere was friendly, and the staff made sure our kids had a great time."
• "They were absolutely amazing, they did a great job with the decorations… we were very impressed."
• "Food is great and staff are helpful."

Cons:

• "Stupid! Not going back!!!"
• "They charged me for taking in a newborn baby strapped to my chest."
• "Held my daughters birthday party here and it was a shambles."
• "This place is a DANGEROUS dive!!"
• "Quite poor service, but someone we know booked for a party and they got conned."
• "Stay away."
• "The staff is not polite an employee with black hair yelled at the kid."

Cleanliness and Maintenance

Pros:

• "It's now sparklingly clean, with very friendly and helpful staff."
• "Place kept very clean with lots of soft play activities."
• "The centre itself is lovely and clean and my charge had a wonderful time."
• "place is nice, clean and bright."
• "Super clean, staff is lovely."
• "Fantastic soft play, kids absolutely loved it and was very clean."
• "Way nicer and cleaner than the usual soft play places."

Cons:

• "Whilst the kids enjoy playing there, the place is very dirty."
• "Only 2 toilets working when the place is at full capacity."
• "The place is very dirty. The balls are covered in dirt, sticky, saw food wrappers underneath too."
• "However the cleanliness of this place massively lets it down, it is really grubby and theres dust and dirt in the ball pit and all the softplay area was filthy."
• "The toilets where absolutely disgusting, baby changing table broken."
• "However the cleanliness of this place massively lets it down, it is really grubby and theres dust and dirt in the ball pit and all the softplay area was filthy."
• "This was the unsafest soft play I have ever been too."

Facilities and Accessibility

Pros:

• "They have a ramp to the top so you can take buggies up easily."
• "All adults in masks. Tables are spaced out."
• "Parking is okay but limited."
• "Toilets available."
• "Has parking spaces for customers up to 15-20 cars."
• "Two large play areas for kids."
• "The play area is of a reasonable size for up to 40 kids under the age of 10."

Cons:

• "Nice place but it seems to be suited to one kind of people."
• "The soft play was big enough but it was deep so you can not keep your eye on your child."
• "They also charge for adults -a charge which does not even guarantee you a seat or a clean table."
• "Not enough chairs and tables."
• "At peak times... it was standing room only, walkways clogged with wet double buggies."
• "Expensive, they charge for adults to enter, limited food menu and grumpy staff."
• "Play area for under 2s is very limited, and much of the larger play areas aren't accessible for young toddlers."

Food and Pricing

Pros:

• "Food, coffee, kid's snacks - definitely worth attending for 2 hours with your little one."
• "The food and coffee here is reasonably priced and really good quality."
• "Nice and delicious food."
• "Always great coffee and decent food for little ones."
• "The food was delicious and their overall service was wonderful."
• "The food is good as well."
• "Tasty food, beautiful decorations and very nice soft play area."

Cons:

• "Snacks/food slightly overpriced (£1 for a lollipop, packet of crisps £1.50)."
• "The food is pricey and the toilets need redecorating."
• "Rip off prices for lunch."
• "I dont recommend food there. im still feel sick from todays lunch."
• "Cafe food seemed frozen too, I always appreciate a soft play that can provide fresh food for children."
• "The car park where the main entrance had very offensive odour."
• "Cash only which limits custom as for a family with two children you would need £15 for entry plus food."

Party and Event Experience

Pros:

• "On entrance to the party area, N20 surely did not disappoint."
• "The party area looked wonderful, everything ran very smoothly."
• "N20 KidsClub put together an excellent stress-free birthday party."
• "Nice and quiet there this morning with the whole book your place in advance online process."
• "Definitely recommend."
• "All around excellent. No need to purchase tickets in advance for timeslots."
• "My daughter and all her friends loved all aspects of her birthday party."