Address: Unit 4, Catford Island, Plassy Rd, London SE6 2DD, United Kingdom
Phone: +442080924360
Rating: 3.8
based on 102 reviews.
Staff and Service
Pros:
"I like the fact that local staff who are perhaps in their first jobs are working there, doing their best with developing those basic skills for the future."
"Staff were pleasant and helpful."
"All of the staff seem quite young - which there is nothing wrong with as some of them seem to be keeping a vigilant eye out or being polite and approachable."
"Upon arrival I was greeted with helpful members of staff and the facilities are really family friendly!"
"The staff are amazing...WE HAD A GREAT TIME."
"I found all staff to be friendly and helpful, particularly the lady who was looking after our son's party."
"Every single staff member was top notch with their politeness and happy to help."
"The staff are so friendly and they are lovely with the kids!"
"Staff seemed friendly but could have a uniform, as staff weren't easily identifiable."
"Customer service to change my booking time were accommodating and dealt with everything smoothly and efficiently."
Cons:
"Staff would not allow extra time only offered us free slushies!!"
"Staff came in and were abrupt when asking us to leave as they could see that we were trying our hardest to get the children ready."
"The staff are on holidays and they are quiet rude."
"The staff are extremely rude!! We got banned because we put the slushy in a bottle to take home."
"Staff are rude, not equipped with the right training."
"Very run down for somewhere that's fairly new. No air con on one of the hottest days of the year."
"Customer service was extremely poor and they were extremely rude."
"Most of them were on their phones or had their friends in the building chatting."
"Today staff on front desk gave all 4 of my children Sen wristband when only 2 required them."
"One ten minute warning before the end of slushies had my 6 year old crying her eyes out."
Cleanliness and Maintenance
Pros:
"Was clean enough, the rules are read out so regularly."
"The equipment itself was great fun for all the children. It's a clean and well maintained venue."
"Staff of which we came across were pleasant. Clean environment."
"The facilities are clean which is nice to see!!"
"Fab new softplay in the area: shiny new installations, swanky neon/lights deco, large ball pool while kids wait for their session."
Cons:
"Toilet are filthy too. A complete let down."
"Very dirty and rundown. A moldy smell."
"Very dirty and in bad repair, the atmosphere is very dull."
"The ladies bathrooms were not in a good state, and frankly for the first session of the day, I would expect better."
"The toilets were also filthy."
"As soon as you walk in you notice how dirty the floor is and that was at 10am the start of the working day."
"The toilets were totally unacceptable the smell as soon u you walked in was horrid dirt all over floor mirrors and sinks dirty."
"Tables and floor dirty and had to ask staff to clean the table."
"Toilets were disgusting, toilet paper strewn everywhere and toilet paper was used to mark an X across one of the toilets that wasn't working."
Pricing and Value
Pros:
"The prices were very reasonable & the staff were amazing & very attentive."
"I would definitely recommend for birthdays or just a day out with the family!"
"This place is decent forget gambadoo and kids space £200 for a party better then £400 the staff %100 helpful and polite normal price £20 2 adults 2 kids."
Cons:
"The pricing at this place is a con… it’s says £12.95 for a child to jump and that all children must be accompanied by an adult."
"These are the people who pay for the activity who must be on site and sign waivers that mean if their kids get injured tough."
"Booked online for 2boys with bottomless drinks...the slushy were not ready on arrival."
"They even charge adults to walk through the front door and then wait for their kids."
"Bit expensive for what it is but the children really enjoyed themselves."
"Do NOT GO here, arrived with 13 kids for my son's birthday. Waited 20 mins outside to get booked in then took the staff 10 mins to go over the waivers that were all done online beforehand."
"Only allowed 10 adults doesn’t matter the number of children for a party."
"They shouldnt charge adults full price should be around £8 adults need a rest lol we dont play the whole 1hr 15min."
"Very overcrowded. Inappropriate music with swearing, just what you need with a load of small children."
"The price of slushies was ridiculous. Don't think we would hold another party here."
Facilities and Features
Pros:
"Really entertaining inflatable course with wipe out and a small climbing area and a soft football area too."
"Great experience for the kids, I enjoyed using the waiting area while the kids were going in and out."
"Very challenging, fun, entertaining, caters to all ages...yes, even adults."
"It's great for all ages. It’s huge - I kid you not - so much fun."
"The whole family enjoyed the activity. One circuit and it lets you know how unfit a parent I am as the kids teared around it."
"Great place for family fun, finally somewhere for kids to really have a good time in Catford!!"
"Fab new softplay in the area: shiny new installations, swanky neon/lights deco, large ball pool while kids wait for their session, and huge inflatable structure."
Cons:
"Went here with my little one. I would say it's great for older kids as they got rid of quite a few things for the younger kids such as the ball pit."
"They've removed lots of the more exciting parts so basically very expensive bouncy castle playtime."
"There’s no place lockers (which I didn’t realize until I arrived)."
"Only draw backs no lift for disabled to the top floor party rooms (very unusual) and NO toilets on top floor."
"The only problem is the car park outside. This car park is shared with the stores around the area and you can't leave your car there for more than 2 hours."
"If the litter one's doesn't enjoy it because of the scary octopus, or it being overwhelming. At the front, there are interactive floor games."
"There was a long announcement of rules, including 'no running - you will be warned 3 times and then instructed to leave'."