ClownTown Reviews Summary

Staff and Management

Pros:

• "All the staff here great and I would highly recommend this venue."
• "Staff keep cleaning around frequently which is great."
• "I was really impressed by how attentive all of the staff were, particularly our party host, Emmanuelle."
• "The guy that hosted was amazing professional and friendly."
• "Staff are so friendly and enthusiastic the kids love them."
• "The team is very polite and friendly. All staff members provided excellent customer service; thank you!"
• "Staff are friendly, kind and supportive."

Cons:

• "Worst experience ever!! Fuming about the way the owner of clowntown has dealt with the issue regarding his Staff."
• "Manager or whoever is in charge and his wife are so rude and aggressive."
• "The staff are not friendly at all. The management are not professional."
• "Owner of the place was very unprofessional and rude."
• "The young girls on reception are absolutely disgusting and don’t know how to leave their argumentative attitude at home."
• "The manager of the place is super rude with no manners!"
• "The face of the staff was really angry and did not greet."

Cleanliness and Maintenance

Pros:

• "Good quality of food and fresh every time we visited. Reasonably priced and the free parking is a great added bonus in London."
• "The place is always clean, Especially the toilets!!!"
• "Visited Clown Town, very clean and the staff are really nice."
• "The apparatus looked well maintained and clean to touch unlike other indoor children's centers."
• "Staff were always seen keeping the place clean and tidy and the toilets were very clean also."
• "The soft play areas are immaculate! So clean! Including the toilets."
• "Place was very clean throughout."

Cons:

• "Dirty. Generally nice place but they don’t keep it clean."
• "It looked quite old and the play area could be cleaner."
• "This place is actually filthy and dirty, tables I sat on was actually not cleaned I think from the previous session."
• "The floor is rotten."
• "Huge draw back, there is no safe pedestrian access to clowntown, you have to walk in the road of a busy industrial estate."
• "The play area is extremely dirty and it is not clean at all especially the toilet."
• "Filthiest place ever!! Its very dirty and disgusting!"

Facilities and Services

Pros:

• "Parking is available and it's free."
• "The baby/toddler area is a great size with different levels."
• "They also offer free sandwiches on Mondays and other activities during the week."
• "The play area is great for both toddlers and babies."
• "Large play area for kids and a dedicated area for babies which is larger than I've seen in most other places around here."
• "The play area is massive with a smaller area for the toddlers and babies."
• "The toddler area is well secured with a gate adults can operate."

Cons:

• "I think it’s ridiculous that parents have to pay £3."
• "Forced a 3 year old to give-up her snack because it was not bought from their shop."
• "They charge £12 per child (Peak time £13 per child) for the birthday party, the price is not very competitive in north London."
• "It's quite a large soft play but yet there was no available seating for us."
• "Overcrowded on a Sunday, wrongly charged for an item I didn't order by the cafe, hard to find a spare car park place."
• "But the parking situation was horrendous, and they accepted only cash for bookings and food, so had to leave to find an atm."
• "Only downside is the business doesn't accept card payments. Only cash or bank transfer."

Price and Value

Pros:

• "Good quality of food and fresh every time we visited. Reasonably priced and the free parking is a great added bonus in London."
• "Very good prices and tasty food."
• "It is well worth the money, and the two hour session limit is the correct amount."
• "Food is great, staff are very nice and it is the best place to celebrate a birthday party."
• "Food was reasonably priced too and was good with lots of options for the kids and adults."
• "The food served here is very tasty as well for a reasonable price."
• "Food is good value and service is quick and friendly."

Cons:

• "The cost of 2 cans of coke and 2 packets of crisps though was prohibitive! £5 dead! WOW!"
• "It's a fantastic place to take children, however we hadn't been for a while and I was really shocked at the price hike, it was £29 for 2 children and an adult."
• "Food is ok but bit pricey."
• "Honestly for the price I have payed I will not be eating here again."
• "The food is okay although a bit overpriced. Shame they didn’t take card."
• "Price increase again, it's ridiculous, I just paid £14.25 for a 5 & a 7 year old."
• "Increased prices. Ridiculous prices now."