KIDZ#1 Reviews Summary

Location and Accessibility

Pros:

• "It was pretty easy to get to, and located in a nice area which is clean and easily accessible for all."
• "This place is located just off the High Street, they have an underground car park, which is great."
• "Great place for kids but not for a 2 years old. The climbing structures were not properly lit and the little one was scared to use any because was too dark."

Cons:

• "The threat of £5 fines per 5 minutes of overstay and signs posted everywhere not to bring outside food or drinks didn’t really contribute to a fun atmosphere either."
• "Had to wait for to enter for our booked time slot as it was quite busy so ended up entering later than our booked entry time."

Facilities and Equipment

Pros:

• "The facility was clean, colorful, and well-maintained, creating a vibrant and safe environment for children to play and explore."
• "There are lockers available and I was asked for £1 to be able to use one."
• "The staff members were attentive, friendly, and ensured that all children were engaged and having a great time."

Cons:

• "It’s nice that they are organised in these strict rules but I believe that you should bare in mind no everyone can afford to pay £50 just for one meal for their family of 4 Or More besides the entry fee on top of that."
• "Anyway we were informed to wear shoe covers if keeping our shoes on however I witnessed several people wearing their shoes as normal and walking around without it being covered."

Food and Beverage

Pros:

• "The cafe looked nice and complete however the prices are way too high for the food quality that your offering."
• "Good experience here. Clean, easily accessible, lots of space to play and sit and eat. Good fun for the kids."
• "The pizza was great so were the fries. The children enjoyed to their fullest."

Cons:

• "After waiting nearly half an hour or more for my food I received over cooked popcorn chicken, chicken strips and the fries portion for just under £5 was very small."
• "Imagine if you pay a lot for entry plus travel and you want to buy food/drinks/snacks for yours kids you will be spending over £100 just for this one day out!"
• "The prices for food and drinks is astronomical. £2.40 for a single Capri Sun and almost £5 for a small portion of chips!"

Staff and Service

Pros:

• "The staff and people were very lovely 👍food and atmosphere look great too!"
• "Staff is so nice, cooperative & helping. Good Ambiance, variety of activities for kids."
• "The staff at reception were really friendly and welcoming, Yasmine in particular helped getting us sorted!"

Cons:

• "The staff on the other hand stood by the cafe on their phones. There were no staff inside the actually soft play, like other places we visit."
• "The manager doesn't care about the guests or the equipment at all. We spent about £80 there with an additional entry to the cinema, motorbike and bar."
• "The staff refused an entry demanding payment by card only. They also refused to take payment from the family friend who agreed to pay for the child pass by their card."