Ingrid Flute's Yorkshire Holiday Cottages Reviews Summary

Accommodation Quality

Pros:

• "Gorgeous decor. Very clean and comfortable."
• "The master on suite is comfortable and smart especially."
• "Everything we needed was provided."
• "The beds were so comfortable with lovely clean, fresh soft bedding."

Cons:

• "Ceilings very low and dangerous for tall people - it wasn't mentioned in the description."
• "The cottage was in a poor condition. Tired, faded soft furnishings."
• "Found quite a few crumbs in the living room and under the dining room table so don't think it had been cleaned very well."
• "The bed was the most uncomfortable one I have ever slept in."

Customer Service

Pros:

• "Very friendly and professional team member who dealt with everything to ensure we had a fantastic stay."
• "If there's a problem, we just nip to the offices and it always dealt with quickly and professionally."

Cons:

• "We were ignored for 2 days afterwards and were then accused of lying so they can try to get out of refunding us."
• "Absolutely dreadful experience. All the staff we encountered were incompetent."
• "I have been trying to get a cancellation of a holiday cottage for over 3 weeks with no response despite 2 emails and 3 phone calls."

Location and Amenities

Pros:

• "Lovely little village with lovely neighbours and great walks."
• "The area is lovely, so much to do and the pub is a short walk which is a bonus."

Cons:

• "We had trouble finding the property."
• "Parking was a big problem around this property."
• "The yard is neither quiet or private as you are opposite the dry dock and current improvement works."

Value for Money

Pros:

• "Absolutely perfect! More than we could have hoped for."

Cons:

• "Overpriced for the quality received."
• "Not worth £600 of your hard-earned cash for a week."