Address: Unit 1, Queens Drive Retail Park, Queen's Dr, Kilmarnock, KA1 3XB, United Kingdom
Phone: +441563544700
Rating: 4.2
based on 165 reviews.
Customer Service
Pros:
"Very good service. When i was in store it was as though I had my own personal shopper lol."
"Member of staff was very friendly and willing to help find what I was looking for."
"The level of customer service was awesome and this young lady is a credit to the customer service team."
"Excellent staff, George seen me struggling with a large Christmas tree today and came to my rescue not only did he carry it to the checkout he also took it to my car a real credit to ur team very friendly and helpful thanks George."
"OMG what an angel, no complaint no reluctance, just great service going above and beyond I would say."
"A bonus is the onboard cafe with excellent cappucinos and cakes and friendly service as well."
"The staff were also very helpful and no long queues at the tills they keep them down by putting staff at them as soon as the queues get to seven persons waiting."
Cons:
"The girl at the checkout was beyond rude didn't speak and make me feel welcome."
"It has a lot of goods and prices reasonable. But don't try and return faulty goods as the supervisor said goods are always checked before leaving store .. not .. She told me it must have happened when I left store. Was most unhelpful nasty person.. won't be back."
"Majority of the staff are very helpful but past 2 visits the girl at customer service (wearing the nose ring) has been rude and deffo needs a refresher on customer service skills."
"The store is great. Customer Service isn't always the best, not saying they are rude but feels like they can't be bothered helping."
"Girl i complained to had zero customer service skills and was getting angry."
"Here there is no customer service. The staff are ignorant and manager a joke."
"Great store, but terrible staff. Hence the 1 star..even that too much!!"
Product Quality
Pros:
"It's a bit like Woolies, Wilko & Home Bargains all rolled in to one."
"There are a huge 'range' of products and departments."
"Tons of selection, no matter what you're looking for!!!"
"I love this shop it has so much in it from gardening, pets, crafts, decor, blinds, home furnishings of all sorts."
"Love The Range! So much choice and I am loving their Christmas range! Brilliant presentation and good layout."
"The crafts department in this store is fabulous although a wee bit expensive for some items."
"This place just has absolutely everything that you could ever possibly think of or need for your homes interior, or indeed the exterior for that matter."
Cons:
"The wallpaper said on the packaging that it was heavy duty, but when you put the paste on the paper to hang it, it tears, really easily."
"Items especially furniture prone to damage within a few days."
"This time round was a bit of a letdown, might be due to COVID or supplies but shop was a mess, whole sections empty."
"It's true, shelf prices do not match what you are charged at the tills."
"When opened all the fixtures to put the cupboard together were missing."
"Purchased a Christmas tree, 8 feet Newwport asked employee if came with lights as had lights on tree and box said style with 100 lights, said yes, so purchased most expensive tree they had, spend over 1 hour putting up, then discovered no lights."
"The Toy selection for the kids is poor with mostly cheap tat but that's my opinion."
Store Layout and Accessibility
Pros:
"The shop is reasonably easy to get around with a walking stick not so great for a wheelchair in certain parts."
"Large store with plenty of choice, good disabled access with a lift and lots of disabled parking spaces."
"Huge store with goods aplenty in a retail park with plenty of parking."
"Big with ground floor, first floor, cafe and outdoor garden section."
"The store is always clean, tidy, well stocked and most importantly, very well organised - meaning its really easy to find what you're looking for."
"Diffently had a nice range of stuff, especially after a long drive to find a range as it a shop I love to go in."
"The store is doing what it can during this epidemic, antiseptic hand wash and trolley handle wash with wipes."
Cons:
"Maybe too much crammed in making it feel a wee bit disorganised."
"No social distance as aisles too narrow so left a short time after arriving without buying any items."
"The stairs in the store leading up to the coffee shop were filthy."
"Only thing I would say is the cafe is upstairs and the toilet downstairs and the toilet is not always very clean."
"During this pandemic it's important to feel safe when shopping unfortunately the shop was too congested."
"Can't explain why, but much as I LOVE The Range, this store isn't my favourite one. Maybe the layout? Maybe the feeling that there is a lack of space?"
"The stock is very slow to change. If you go in regularly you'll start to realise that you have seen most of it before."
Value for Money
Pros:
"Really good on your wallet as well. You get a lot for your coins."
"This was a great store the prices were so good I spent till my purse was empty."
"Love the range so many art things to do. And canteen could spend a day there."
"You can get everything you want & more there."
"Prices are fair and products seem to be good quality."
"The stuff is low cost and but great quality."
"One of the best places to shop, there's everything you could ask for, good value for money, great choice, friendly and helpful staff."
Cons:
"Disappointed that only a 10% discount on damp goods was offered especially as I was buying 2 packs!"
"Price on stubby chunky floor stool. Priced at £11.99 and at till £12.99 and pet bed priced at £3.99 and at till £4.99."
"Cheap products sold at higher prices."
"Online delivery service is an absolute joke pay for item, then they deliver 1 part a Fortnite late to be told other half is out of stock, and won't refund till they receive 1st item back."
"Some staff training needed, spend a lot, even box misleading, will never be back."
"Quite underwhelmed with the selection of furnishings."