Balfe's Bikes Reigate Reviews Summary

Customer Service

Pros:

• "Chris is unbelievably helpful, and sorted me out with my first road bike which I'm still riding to this very day!"
• "Staff were very kind and helpful, highly recommend!"
• "As a complete novice to cycling, I was really impressed by how welcoming and helpful Katie was when I visited the Reigate store."
• "The staff were really friendly welcoming and extremely knowledgeable."
• "First class, friendly and helpful."
• "Will go above and beyond, recently (April 2023) limped into shop with a busy front brake: the guys took pity and fixed it there and then, no charge."
• "Carl and the staff at the store went above and beyond."

Cons:

• "In the meantime discovered they ordered a wrong frame size. They asked me for my height and weight and still got it wrong!"
• "Went to the shop to order my bike. Disappointing customer service."
• "Its concerning that they are using the Fix My Bike vouchers as a bit of a con to add more charges to your service."
• "Asked for guidance to get a rust remover, it appeared the staff who helped me initially directed me towards the wrong product and didn't understand or know what I needed."

Repair & Maintenance

Pros:

• "Absolutely fantastic service. Bike arrived 7 days early and was ready for collection the following day."
• "They sorted the issue very quickly and did a quick check over the bike and identified some problems."
• "They immediately took my bike and adjusted the break, checked over the gears and checked the chain wear."
• "Richard found a wheel set that was appropriate and had them fitted in 30 minutes, allowing me to get back on the ride with the club."
• "Carl fixed the head bearing quickly, then adjusted the rear wheel bearing in no time."
• "Carl stopped working on a bike he was repairing - found the 2 bolts and charged me £0 - great service."
• "Carl replaced the screw for free as well as doing a couple other things to the bike."

Cons:

• "Team Balfe found that because the inner tube had initially been over-inflated, the tube had been over-stretched, and wouldn’t hold any air."
• "After collecting the bike it seemed to be resolved but not long after the same problem reoccurred."
• "This meant they have claimed £75.00 of work has been done on the bike. I find this baffling seeing as the front wheel has not been aligned properly and still catches the disc brake as it goes round."
• "Sold me a 60mm valve inner tube for a wheel that required an 80mm valve Inner tube... I was recommended to Balfes Reigate for their pleasant and experienced service but have been left very disappointed!"

Product & Selection

Pros:

• "We achieved our ride on Monday and both are absolutely delighted with their new bikes which were set up perfectly."
• "I bought a Liv Rove 2 bike today which is the 3rd bike I have purchased from Finch & Son's if you include my husband's."
• "Outstanding job from Andy and his team who both serviced my new Trek Emonda and boxed it for me ahead of a flight to Gibraltar before a Gibraltar to Bilbao ride."
• "Great service from Balfe's Reigate in helping me choose my new Trek Domane bike."
• "Just purchased a Brompton Electric from Balfes Bikes in Reigate."
• "Andy recommend going for the 29” wheels on the Rockhopper and our son definitely prefers how this bike feels and rolls on the larger wheels."
• "Great bike shop, great bikes, great bike accessories, great bike helmets, great bike tires, great bike handlebars, great bike spokes, great bike glasses, great bike seats, great bike padded shorts, great bike nutrient packets of gel. 5 bikes out of 5. A quintcycle, if you will."

Cons:

• "A delivery problem from trek meant the Trek FX we had originally bought was delayed twice."