Specialized Rutland Water Reviews Summary

Customer Service

Pros:

• "Been a customer of Rutland before, and good to see they're still as customer focussed."
• "Adam was super attentive, patient and helpful."
• "Fantastic service from the whole team; especially Ben the mechanic."
• "The whole team in there are so helpful and easy to approach."
• "Jon and the team looked after us very well and we felt every one of our questions were answered honestly and knowledgably."
• "The guys at the store were incredibly helpful!"
• "Staff really friendly and helpful. Highly recommend."

Cons:

• "however when we arrived @ 10:00 they couldn’t find our order and also didn’t have any electric mountain bikes left."
• "After a few metres I realised that the right shifter wasn't working properly."
• "Got the impression that if you were not in there to buy 10k of bike they were not interested!"
• "However one member of staff who I believe may be the manager was very rude and sharp with his staff."
• "Found very poor customer service! The member of staff I dealt with was quite rude and ignorant."
• "Incredibly poor customer service and delivered with an attitude of ‘that’s the way it is and we really don’t care’."
• "We prebooked & paid online for 2 electric mountain bikes... they couldn’t find our order and also didn’t have any electric mountain bikes left."

Technical Support and Assistance

Pros:

• "Nothing was too much trouble, and 10 minutes later Mikey reappeared with exactly the missing part."
• "After a cold long walk with a broken bike, Mikey was a saint today."
• "The store manager, a very helpful chap called Leigh, subsequently called to resolve the above and get it sorted out."
• "Left 5 minutes later with the bent brake disc having been fixed."
• "Had the freewheel go on my 3 month old bike. The warranty replacement will take 8 weeks to arrive, so they've set me up with a replacement rear wheel to keep me moving until mine can be sorted."
• "They refitted the pads properly while I waited, sorting out my problem."
• "Mikey the mechanic was even kind enough to fit it there and then for me at no cost!!"

Cons:

• "the ladies bike was not fully charged and barely made it round before going flat."
• "after about 15 mins of cycling my son noticed that he could only use 1/3 of the gears on the bike"
• "Big mistake what a rip off, came back from a couple of laps of the lake, 3hrs 15min £8 car park charge on a weekday in October."
• "Thanks also for refusing to offer the first free ‘check’ on the new bike as it was no longer within the 8 week period after purchase."
• "We eventually started cycling at 11:00 so we lost an hour."
• "There reply was very cold and empty, next time i purchased some from them i will be cautius of there T and C."
• "I so was in there shop this week purchasing thing from the shop so i would like to use this voucher had but unknowing to mesafe it had run off so i had to pay the full amount."

Product and Pricing

Pros:

• "All of this at a price point that was hard to beat and service that was second to none."
• "The bike was cheaper than I have put down for the cycle2work scheme."
• "Hire was fast and so easy with minimal fuss and the boys sized me up with a Specialized bike."
• "Pricing was spot on."
• "Bikes were great, comfy and sturdy, long battery life and plenty of mileage achievable."
• "The bike was virtually brand new and in great condition!"
• "I have the advanced Pro 1, such a rapid machine, stiff but comfortable and those carbon wheels spin so fast - a truly great bike at half the price of others!"

Cons:

• "Enjoyable bike ride. Rip off parking."