Rutland Cycling Milton Keynes Reviews Summary

Service Quality

Pros:

• "His workmanship to fit the wrap was exceptional and it was finished on time."
• "Visited the store for buying a helmet and fix my pedal. Mr. Lee was very friendly and helped me fix the issues."
• "Ian at Rutland cycling saved the day for me when I had a problem with my speed sensor in my e bike."
• "Fantastic service as usual by Rutland Cycles. Ian worked tirelessly to get the motor replaced on my bike even though the warranty had expired."

Cons:

• "We ordered bike online after checking it in store as they didn't have right size. We collected it after 3 weeks."
• "Poor customer service, I purchased a bike online for nearly 1k and since day one gears didn't change properly."
• "I went to Rutland Milton Keynes today as I was searching for an e bike for some weeks. Nathan helped me find the perfect e bike... but I couldn't be happier."
• "Popped in today. Sign says wait to be seen to. We waited......waited......waited....AND made ourselves heard with all of the staff in our sights which meant we were in their sight. No response."

Staff Expertise and Helpfulness

Pros:

• "Suresh was very helpful and knowledgeable, really chatty and not pushy."
• "From the moment I walked in, I was greeted by a large selection of bikes to choose from. What really set this store apart, however, was the knowledgeable and attentive staff."
• "The staff were super helpful on my visit and recommended quite a few bikes to suit me from Specialized, Whyte, Scott, Giant."
• "Man what can I say.... The guys at Rutland Cycles Milton Keynes know what’s up! The best customer service and advice from guys who know a thing or two about bikes."

Cons:

• "Visited the Milton Keynes store today to see which road bike I was able to get with my cycle to work voucher... Only issue I faced is that there aren’t many bikes to show here however this is understandable due to such high customer demand recently!"
• "An update from being an actual customer, despite some serious bike bling wall to wall from the usual big bike brands the customer service is very poor and snobby which is not in keeping with the MTB bike industry generally."
• "Visited the store today with an open mind about which electric bike I should go for. I was approached by one of the staff members who were really helpful and knew a lot about their bikes!"
• "Disappointed at the selection on offer and staff seem to want to always push toward the most expensive bikes on offer."

Product Selection and Availability

Pros:

• "The store is a paradise for any cyclists with multiple brands on the cards."
• "Great selection of bikes and accessories in this very large store in Central Milton Keynes. A good display of Giant, Liv, Scott, Specialised etc."
• "This has got to be one of the biggest bike shops I've visited and shopped in so far. It's like a bike supermarket there is so much choice."
• "Purchased an electric bike 3/10/20. Amazing choice of bikes on display - largest range of electric bikes I've every seen in one place."

Cons:

• "We ordered bike online after checking it in store as they didn't have right size. We collected it after 3 weeks."
• "Visited the Milton Keynes store today to see which road bike I was able to get with my cycle to work voucher. The staff here are very caring for their customers and are able to provide them with some really good advice in terms of what bike to get and the components on them! Only issue I faced is that there aren’t many bikes to show here however this is understandable due to such high customer demand recently!"
• "An update from being an actual customer, dispite some serious bike bling wall to wall from the usual big bike brands the customer service is very poor and snobby which is not in keeping with the MTB bike industry generally. While picking up a helmet for my son I felt the customer service had a lot to be desired."
• "Disappointed at the selection on offer and staff seem to want to always push toward the most expensive bikes on offer. They are great for bike servicing and advice but need to be more accessible for people who don't want to spend the price of a secondhand car on a bike."