Energise E-Bikes Reviews Summary

Customer Service

Pros:

• "What a brilliant, personable, tailored service from all at Cycling Made Easy!"
• "The staff are committed, knowledgeable, helpful, friendly, and really care about cycling."
• "Rob and the team are brilliant, nothing is too much trouble for them."
• "Fantastic service. Everything checked and issues with my gearing fixed."
• "Brilliant customer service! I had a problem with an eBike that I'd purchased elsewhere but, despite this, Tony and Rob sorted out a warranty repair for me with the manufacturer."
• "Every staff member incredibly helpful and simply a pleasant in-store experience all round."
• "The staff are all without exception friendly, knowledgeable and they listen to their customers."

Cons:

• "Terrible service, really rude and obstructive."
• "All in all, they sold me a bike and for some strange reason were very unwilling to provide decent aftersales support."
• "Refused to fix my bike when I questioned them on replacing parts that were not broken, they just wanted to add on lots of extra unnecessary costs."
• "I am sure some of the staff are very helpful but I had one guy look at my bike and tell me there was nothing that could be done to fix it."
• "I will not visit this store again. One of the guy in this store is very rude and doesnt know how to talk to customers."
• "Once I said that the owner immediately changed his attitude and got really rude and said that I could not do the test ride until we had agreed the price!!!!!!!"
• "Cycling made easy has an excellent electric bike showroom but woefully poor aftersales service."

E-Bike Quality and Experience

Pros:

• "Now I am back on the road thanks to the ebike - i love to cycle and can do it with total confidence."
• "Buying an electric-bicycle, one of the best purchases I've made this year!"
• "I am very pleased with the bike and especially the Bosch electric assist motor, which does make cycling very easy, even on the hills."
• "The bike has transformed my commute, making an 18 mile round trip very enjoyable and most importantly do-able."
• "Mine's an Scott E Scale--a delight to use.....i now look for hills to climb, as going up is as enjoyable as going down."
• "The bike (a Scott e Spark 720) is an amazing ride which opens up many more possibilities."
• "Bought the Scott Contessa Electric bike. INCREDIBLE."

Cons:

• "I took the bike in to check out a squeaky sound coming from the motor, the mechanic looked at it and claimed it was a known issue regarding headspace and a new frame will be required, turned out it was due to a loose bolt!!!"
• "The issues I had with it so far is a broken crank... a flat rear tyre... and an issue with the throttle."
• "I asked to upgrade the battery mount to enable on-bike battery charging, not much luck there either."
• "I bought a Scott e Sub Speed (a great bike) from them that was two sizes too small for me, M instead of XL."
• "In this respect, some of the issues are directly attributable to Scott UK, who IMO provide poor in-country representation and were particularly unhelpful were contacted effectively abetting poor support provided by CME."
• "I advise you not to use this dealer and do not buy a2b bikes as the after service is poor and it's difficult to get any problems fixed."
• "Clearly Cycling made easy have no experience in the cycle market and are just trying to make money out of this recent e-bike trend."

Product Range and Options

Pros:

• "Energise E-bikes is a fabulous store with an amazing range of ebikes."
• "Huge range of bikes, but the staff will help you sort out which type you prefer."
• "They have a wide range of Ebikes of various makes."
• "There was a wide range of E-bikes to choose from."
• "Here I found a huge variety of e-bikes and could test ride up inclines similar to those near my home."
• "Large range of e-bikes in stock, friendly knowledgeable staff, and the opportunity to test ride a couple of models over a hill."
• "Shop has a good range of bikes and accessories."

Cons:

• "Had a problem getting my ebike serviced due to make (gtech) even though they dont stock parts for this make they was willing to do what they could."