"Just had totally fantastic service from Chris at Evans MK!"
"I cant speak highly enough of the Milton Keynes branch from the ease of booking my bike all the way through to collection."
"Staff were so helpful at the Milton Keynes store today. I took my daughter's bike in and within an hour they had fixed it."
"Really excellent customer service!"
"The team are very knowledgeable and provide great customer service."
"Helpful and professional! Big thanks to Chris and James for helping me get home by letting me use their bicycle pump when I had a slow puncture."
Cons:
"The manager has a bad attitude and was less than helpful."
"Upon entering the store we weren't acknowledged, waited at the till for a good 2 minutes until someone came to serve us... had a very I don't care attitude and couldn't be bothered."
"Appalling service full of poor communication and poor knowledge in store."
"Poor customer service."
"Evans don't keep to agreed service timetable, don't listen to customer needs, fail to communicate internally to staff designated to undertake the service and appear confused about required outcomes."
"Just awful all round, started with a long delay on bike order, then it arrived damaged, had to go back... got abused by the pig arrogant manager who said someone else wants the bike."
"Terrible customer service. Cycle to Work vouchers don't currently work. Staff disinterested in helping customers."
Staff Knowledge & Expertise
Pros:
"Christopher was extremely Knowledgeable, helpful and was able to resolve my issues the same day."
"Staff were helpful and genuinely knowledgeable - offered to set up the suspension to my bodyweight, explained how details specific to that particular bike worked and offered very good general advice."
"Their friendliness and depth of knowledge is incredible."
"The staff really know what they are talking about and helped me to avoid buying totally the wrong bike that wouldn't have suited."
"The staff are very knowledgeable about the Brompton product range."
"The guys in the store had excellent product knowledge and spent a long time with me answering my questions and showing me how the product works."
"Dave and Chris clearly know their stuff, but they have great customer service and don't talk down to you if you don't."
Cons:
"Pre-sale service was incredible and the junior staff are great. I find however, that management can be a rude in a sarcastic way."
"I enquired about a Brompton bike which is a hefty price. The guy made no effort to help me understand the bike... Rude and unhelpful."
"People were very helpful but when I picked my bike up from there brand new the front derailer was not working and the rear was miles out of alignment, obviously didn’t have a very good pdi before I picked it up."
"They were not customer friendly, they were rude and told me 'so next time do not bring your bike here' in a bad tone."
"If I could do zero stars I would... Absolutely despicable service, moody staff, and a disrespectful manager."
"Then they said my 6week old tyres were badly worn and should replace them. what rubbish, clearly they have never seen gravel tyres before."
"Frustrating experience, a couple of really helpful staff but spoilt by one who was verging on rude and then unnecessary confusion from poor processes."
Product & Service Quality
Pros:
"I’d prefer this sort of service every single day than a couple of quid cheaper from an anonymous “outlet” somewhere. Cheers Chris!"
"Great little shop, really helpful staff, got my first real bike this morning and had a great ride this afternoon, thank you."
"Highly recommend Evans Milton Keynes. Whether your a novice or expert rider, Evans Cycles will help you on your way."
"As well as their great deals they also price matched wiggle, so had the price of an online outlet with the helpful in store advise and after sales help just down the road."
"Saviours! My planned end of 2020 ride was in jeopardy due to a split tyre."
"I collected my bike yesterday night at 7pm and all the staff are really informative and very helpful... they replaced the pedals and fitted the kickstand as well (massive thank you for that!!)"
"I'm always impressed when I come into an Evans Cycles, and the MK store is no exception!"