Halfords - South Shields Reviews Summary

Customer Service and Staff Attitude

Pros:

• "The staff were very helpful and professional and had it sorted quickly."
• "Fantastic help and advice from all I spoke to, with a special mention to Daniel."
• "We had messed up the order but staff were extremely patient and helpful, eventually working out our mistake."
• "He was super kind, efficient, friendly and has had my bike back in full working order and more."
• "Andy, the guy in the shop was most helpful, polite and courteous; easy to speak to."
• "The best customer service today by three of the staff mark, leanne and brit absolutely wonderful and nothing too much trouble."
• "Outstanding service both from the lady who dealt with me at the till and from the guy who fitted my battery."
• "Lovely well trained staff at this Halfords branch, I went into get windscreen wipers but I was slightly overwhelmed by how much choice there was."

Cons:

• "Disgusting customer service, extremely rude especially at the auto service section, absolutely appalled by their service."
• "Very poor customer service and attitude. Team Valley store on the other hand, good customer service and staff that look like they enjoy working there."
• "Poor customer service. Car booked in for MOT online which needed payment upfront! Arrived with car to be told power off throughout entire building."
• "Very miserable staff. Served by Brad on the tills. Only spoke 3 words to me '29 pounds' was all he muttered."
• "If I could give this store a zero I would, the most unhelpful staff I have ever encountered! Totally uninterested in taking any money or actually helping anyone."
• "SayS staff go the extra mile yes to run away from the fone. Said item would be in shop in 24 hours still waiting 3days later not ansanswer the phone defo not shopping there again."
• "Over chargers and poor customer service. This Halford's auto centre is a rip off."
• "Conversation went something like this: can you fit a bulb please? ... sure, where's the car? ... car park mate..... *approaches bmw; oh mate the bumper has to come off and the whole headlight needs to come out."

Service Efficiency and Reliability

Pros:

• "Fantastic service, despite being fully booked and very busy, they had the forethought and awareness to pull my booking forward when someone else cancelled saving me a lengthy wait."
• "Excellent service by the bike team, my chain snapped while out on a bike ride with my son we called in and got served straight away and set back on our way for the rest of our ride."
• "I called in as i was concerned about my brake fluid. They attended to it straightaway and efficiently."
• "Excellent service, pleasant staff and happy to help you out. Prices really good and quick date vacancies, earlest was following day."
• "PHONED HALFORDS IN SOUTH SHIELDS ON MONDAY AT APPROX 15.50, GOT BOOKED IN FOR WEDNESDAY, LEFT CAR AT APPROX 09.30 - 10.00 GOT FOLLOW UP CALL AT APPROX 11.00 AM WITH WHAT NEEDED DONE AND PRICES, ALL AGREED FINAL CALL AT APPROX 14.30 TO LET ME KNOW THAT THE CAR WAS ALL DONE AND READY TO PICK UP."
• "Great service done, was up the creek without a paddle when coolant housing burst. Got good advice from mr ronnie wade, and he got my car sorted quickly and running like a dream again."
• "Had a really bad experience with the Sunderland Halfords Autocentre so decided to give this one a go and I'm glad I did! I had a Full Service done, the gentleman on reception was very helpful and pleasant."
• "Recently booked my car in for a service on line. I found this very simple to do and had a good choice of dates and times to choose from."

Cons:

• "Absolute time wasters, I dropped my car off just after 9am due to engine heating up took the day off work also, 6 hours later they call and say 'nothing is wrong with your car' I knew they were wrong!"
• "i am taxi driver..i booked the service for my car they gave me date after week..then i dropped my car on time.. end of the day i called them about my car they said we haven’t done yet and we can’t do it till next week…i lost day off from work..very disappointed."
• "Got a service booked for my car but after keeping the car all day they rang me saying that the can not do it because they don’t have the time to do."
• "After two weeks of waiting for a car stereo to arrive after speaking to Mark in store and over the phone on a number of occasions, I have been told today no order has been made."
• "Very poor service from auto centre ordered tyres and to get the tracking done booked in for the friday at 1130 got their at 1115 was told 'tyres havent arrived they're still in preston they'll be here tomorrow (saturday)'"
• "Ordered and prepaid for a satnav online. Product availability confirmed via email & text. Went to store to collect product (36 mile round trip) but .... product not available as 1 display model only in store."
• "I have had nothing but trouble with Halford. First of all wrong accessories for my bike but they did replace them. Now I have come to take my battery off for 1st time off my apollo electric bike and they have given me the wrong keys."
• "Booked my son's bike in for a repair, got there, and it's like some kind of Soviet bloc setup - 'Oh, I don't fix the bikes, sir, I just do the assessment and the bike technician fixes them. You'll have to come back tomorrow for that. Me, sir? Fix a bike, sir? Oh no, more than my job's worth to fix a bike, I'm an assessor, sir.'"