Address: St James Sq, Felling, Gateshead NE8 3RG, United Kingdom
Phone: +441914778595
Rating: 4.5
based on 297 reviews.
Customer Service
Pros:
"Fantastic effort from Jake he couldn't of done more :)"
"Been assist by service advisor Allan Merryweather who is very helpful and answer all my question regarding my car."
"Brilliant customer service from all the staff especially Lauren and Dan."
"Dan & the team could not have been more helpful!"
"The team is fantastic and always happy to help."
"Iain who handled my account couldn’t have done anything more to help and even gave advice on the next car I was buying."
"Declan made the whole car buying experience completely seamless and stress-free."
Cons:
"No one wanted to help me despite four of their employees were sat on their desk surfing the Internet until I shouted for help."
"Jake actually told me on this occasion, rudely to not contact him about the car and he would contact me."
"After driving home and found the DAB radio wasn't working i tried 4/5 times over 3/4 weeks for Evans Halshaw Gateshead to sort a time to get it fixed... They never did so I have ended up getting it fixed myself."
"Every weekend I’ve been, the parts reception keep telling me their parts department has “just closed”."
"Rude employees terrible service got my car serviced there and it has a black box so they did a road test and broke the speed limit in my car."
"Poor service also from Evans Halshaw overall, why have a procedure where you upload cars which potentially are never going to be sold as they fail their checks, or are not worth the repairs?"
"They took £54.48 from me and when I booked I had total is £30 they asked for £24.48 more than our deal."
Vehicle Purchase & Delivery
Pros:
"After a rocky start with delivery of my car, Iain pulled out all of the stops and delivered the car personally (after being let down by a 3rd party deliverer)."
"The whole buying process was easy and delivery was very quick."
"Fantastic Experience buying my first car with used car salesman Iain."
"Just bought a Nissan Qashqai from this dealership, everything went smoothly, everything that i asked for was done without a problem."
"The whole process of buying a new car was a pleasure from start to finish."
"The car was in immaculate condition when we arrived."
"I couldn’t fault the process and the car arrived in immaculate condition."
Cons:
"It was advertised as extensive service history but had not been serviced for 3 and a half years."
"Placed a deposit on a car, and decided not to proceed, so asked for my £100 refundable deposit back... I'm still waiting for it to be returned."
"Also the car I was purchasing, was mispriced, so they can't even get that right."
"They refused to give me my car back and received it after 4 days of me dropping it off."
"After chasing up 3 or 4 times and now 4 weeks later, I'm still waiting for it to be returned."
"Bought a car from here and it was quickly apparent had it several defects, some potentially dangerous."
"Recently bought a used van from them, the lady I dealt with was called Lauren who was very helpful. I didn’t view the van as I was the other side of the country but the guaranteed the van was in perfect condition with only a tiny scratch on and the sat nav didn’t work which was fine. I paid for the van in full and the van was delivered on time and all seems fine until I looked at the van a bit more closely and could see that it had been in an accident and the front wing had been repaired terribly and had runs and was no where near the same as the other body work."
Staff Performance
Pros:
"It's unbelievable how informative they were from Blaine keeping me informed every step of the way to Liam even sending a link to show the health check being completed!"
"He was very responsive via email and phone and helped me with all my queries quickly."
"I would just like to thank Dec and Sam for helping me sort out my first every car they went above and beyond with explaining all the extras on the car how it would benefit me and the car I’m very happy with car and how they were able to fast track processes for me to get me on the road as quick as I can."
"Iain was the man who helped us and was brilliant from beginning to end."
"This is the 4th car I have purchased from Evans Halshaw and the 4th time dealing with Dave Williams, he has been fantastic yet again."
"Iain took us through the pricing and payment and made us feel very at ease."
"Dan your a credit to the dealership and Gary Smith you sorted out my problem efficiently and professionally."
Cons:
"He started shouting at me, trust me you're better off with bristol street motors and lookers, SHOCKING!!!"
"Received an unfair valuation of my car."
"Had a nightmare scenario where we needed a car within 4-6 weeks."
"Tried on 3x different occasions to get some new number plates made... Wouldn’t advise anyone to try get parts from this Vauxhall dealership, absolute waste of time."
"Not what you would expect from a major car dealer so think twice before you buy from here."
"I never write reviews unless it's necessary. Have to admit, this place has atrocious customer service."
"Unfortunately we didn't end up purchasing the car as another with more convenient pricing became available elsewhere."