"Such a wonderful breath of fresh air to find such lovely customer service."
"Steve Payne was our contact from our first visit, professional without being pushy."
"First class customer service from Jeff Chandler, couldn’t ask for more, very helpful and patient he made buying a new car easy and stress free."
"The 2 girls on reception were very pleasant and informative on what would happen and would keep me fully informed."
"We bought our nissan juke from Ray.Received excellent customer service and would a hundred percent recommend."
"The friendliness and help the sales person gave was excellent and went through all our needs."
"Our salesman Adam was very friendly and really helpful."
Cons:
"The attitude form the service advisor stunk, and was talking as if it was my fault that it hadn't been done."
"Poorest customer service I've ever had and I'll never use them again."
"Very sad to see you treat a longstanding customer as just another anonymous person. ☹️"
"Salesman couldn't be bothered to wear suit. Eric !"
"Amateurs! Phoned 3 times to be hung up on and ignored so drove 10 mile to be told to stand and wait."
"Very disappointed with the service department... Now too late to ring any other garage and left with an unsafe car for the weekend."
"The WORST garage I've ever has the misfortune of dealing with POOR customer service, misleading quotes for work."
Sales Experience
Pros:
"If you want a new or used car I would highly recommend this dealership."
"Ashton knew exactly what I was looking for and helped me find a car within the first hour."
"I would highly recommend SG Petch to anyone."
"Excellent used car buying experience at S G Perch Durham, very customer first focused staff and no hard sell either."
"Great selection of cars, both new and used."
"We bought a nearly new car with a good trade-in price for our old one and the whole experience was enjoyable and hassle-free."
"Ray did a great job getting my new Mazda 3 in order, he went above and beyond my expectations."
Cons:
"Unless your car is under warranty don't use them!"
"They have not interest in after sales and the warranty for the car is nothing but lies on paper... Avoid!"
"Spent 3 hours with my partner and baby in the showroom and gave every indication we were buying, not once were we asked to place a deposit on the car."
"Came back and the car had been sold to somebody else, no remorse or bad feelings."
"You have missed an opportunity to promote you treat customers as individuals and reinforced that short term profit is your motivation."
"Nobody appeared bothered we were looking round so we left and went elsewhere."
"I would not recommend this dealership."
Vehicle Service and Maintenance
Pros:
"Took my Tuson for a recall on the rear suspension arms, and they did it while I waited it only took them an hour to do the job and they even washed my car wow."
"A little problem registering car but they did their best and got it sorted."
"They are always terrific. Professional advice, and they explain the terms of any purchase clearly."
"Polite, efficient and highly professional company - from booking the service to delivery of the car to my house."
"This garage found the problem with my car which 2 other garages could not."
"I turned up at the dealership in need of a quick fix for an issue I’d had with my aux and usb sockets on my dashboard... my query was answered extremely quickly and a member of the Hyundai service team fixed the problem in no time."
"Had my Nissan serviced here... SG Petch soon sorted it out for me... My car was hoovered and washed afterwards."
Cons:
"Then when the service member of staff went to check the fault, they didn't know the difference between wing mirror, rear view mirror and passenger sun visor mirror!"
"I rang the garage once again to try to get this added onto the job to repair my car and was told someone would ring me back. I am still waiting."
"Could not find fault on my car and seemed reluctant to help further."
"Had our car for over 2 weeks for a tyre pressure light. I have tried calling a number of times and I've been promised a call back."
"It still needed the work completing and I had to take it back the following week. On the route home I found a clip from my dash on the floor and my binocular covers (left in the car) had been snapped."
"Poor experience again - always have issues with the service department."
"Very disappointed. I took my vehicle in for recall work estimated to take 2 and a half hours. 4 and a half hours later there was a call to say that they had got the wrong part and were unable to complete the work."