Hutchings Hyundai - Swansea Reviews Summary

Customer Service

Pros:

• "Richard was great! He was really helpful with our very specific requirements."
• "Highly recommend Hutchings Hyundai Llansamlet if you are seeking a Motability Car."
• "The salesman Shane was outstanding and friendly and nothing was too much trouble for him."
• "I would like to thank Shane for his amazing customer service and a great personality."

Cons:

• "Warranty is Worthless - shame as car is nice, but my experience shows the warranty is worthless."
• "I'd like to thank Shaun Jones for his help in assisting us on purchasing our car. He was extremely helpful, knowledgeable and very friendly."
• "Poor customer service: Typical shifting pillar to post: Hyundai Ionic 5 - poor quality."
• "Customer service was extremely poor. I was told that the service on my car would take 1 1/2 hours and they told me that I could wait."

Vehicle Quality and Features

Pros:

• "The whole experience was painless and having an informed representative with a sense of humour and calm, reassuring manner was awesome."
• "A full car valet and wash would have been appreciated as other car companies I have dealt with have done this."
• "From ordering right through to collection, we’ve had brilliant customer service from Shane."
• "Absolutely fantastic team! All super friendly and helpful. They took care of ABSOLUTELY everything for me."

Cons:

• "Communication is vital, being kept informed and up to date on delivery, particularly when its nearly a year."
• "My wife and I ordered a new Tucson today, what a great dealership."
• "Absolutely Superb Service. I have just finalised my Purchase and Shane has been so patient and knowledgeable."
• "Got ripped off last year. Don't come here for an MOT."

Staff and Service

Pros:

• "Friendly staff, very professional nothing is too much trouble from small enquiries to full service."
• "Well where do I start. We went down to Hyundai Swansea to look for a car for my wife. We was met by a young man called Shane."
• "Friendly staff, car went in for a service which was completed quickly and the online response whether you want any work completed after the service is good."
• "Excellent choice of vehicles at Hutchings Swansea. Sales staff very helpful, and not pushy."

Cons:

• "Tried to book a service today, rang at approximately 10.45, 11.50, 14.50 and all I get was your custom is important to us."
• "I bought a car from Hutching Swansea in January as they promised me to delivery my car at my address my car was delivered but car boot cover was missing."
• "Warranty is Worthless - shame as car is nice, but my experience shows the warranty is worthless."
• "Never ever, get an MOT here."