Computer Division Ltd Reviews Summary

Customer Service

Pros:

• "Great customer service! The stuff is very nice and helpful."
• "The staff is very helpful and responsive."
• "Very friendly, keen to help staff....will be using them in future without doubt...happy to recommend."
• "Azam and his team are incredibly helpful and supportive."
• "They all know their stuff, ANY problem is resolved quickly, efficiently and to a minimum budget."
• "Fantastic service and exactly what a high street store should be."
• "Service is always excellent, both brothers are always so welcoming, hospitable, honest and always look after each and every single customer like family."

Cons:

• "Overall poor customer care."
• "Absolutely disgraceful service."
• "A three day job took over three weeks."
• "No-one at the store seemed even mildly apologetic even though I lost a full week of work due to their incompetence and lack of transparency."
• "It's Wednesday and I just found out that the company not only haven't fixed my laptop but haven't even been able to order the parts for it."
• "No advice was given about price."
• "Communication was extremely limited."

Technical Expertise

Pros:

• "Had a couple of problems with my Sony all-in-one PC... Azam and team were friendly, knowledgeable and sorted both problems quickly and very reasonably."
• "They have taken my old Macbook Pro - Early 2011, upgraded it by replacing the old SATA Hard Drive with a new SSD with double the memory, upgraded the RAM to 16GB."
• "Computer Division did a tricky upgrade on my Samsung Tablet to android KitKat."
• "The PC runs about 240 fps on Fortnite and 130 fps on Apex Legends which is a big upgrade from me running on 60 fps on my PS5."
• "They quickly found out that my new CPU was faulty and I ordered a replacement so they could swap the faulty CPU with the new one."
• "New drive installed, and all data and photos recovered, new systems installed and explained to us on collection."
• "The Gents at Computer Division recently did a Ryzen 5 based photo editing desktop build for me."

Cons:

• "Unfortunately, it seems that the first repair shop had in fact damaged the motherboard."
• "Despite the computer mucking up, a colleague discussed with me and gave me guidance on fixing the issues."
• "No real apology or explanation was offered for the delay to the completion of the task and that I had to chase them up repeatedly."
• "Someone damaged the screen of my laptop and this chap was so helpful, generous and understanding."

Value and Efficiency

Pros:

• "Great friendly helpful staff and was quoted £80 for work to get done but final bill was only £30 lovely bit of honesty for the shop."
• "Was also priced cheaper than Curry’s."
• "Great price, fast service + super friendly guys - save yourself time if your Apple is out of warranty, don't go to Apple, head here first and get back running within days."
• "Prices are all extremely reasonable, and service is friendly and efficient."
• "Being a cash strapped student they acknowledged my situation and managed to provide the service I needed at an affordable price."
• "Also fixed my flatmate's laptop for a great price when everywhere else was extortionate."
• "Got student discount which saved me a lot of money especially for how expensive macs can be to fix."

Cons:

• "Although my experience wasn't the smoothest, they do go the extra mile to try and make things right."