The Oaks Dental Practice Reviews Summary

Quality of Dental Care

Pros:

• "All my treatment there has been to highest of standards."
• "They are quick to see you and professional in their work."
• "Priya has done an excellent job with my daughter's teeth."
• "Pain free visit, the dentist was really gentle and I didn't feel a thing!"
• "I received emergency dental treatment Sunday evening and the dentist and dental nurse were fantastic."
• "The dentist Reese is friendly and explains the situation clearly with her advice."
• "I had an energency appointment (Chorley) on a Sat night due to severe tooth pain for the preceding week. The dentist was very pleasant very informative and did a masterful painless extraction of an infected and rotten wisdom tooth within minutes."

Cons:

• "Wouldn't describe my dentist as the most friendly and when he finds faults he can be very blunt."
• "Sadists. Every month returning due to bad dental work."
• "Lack of care. Rotating door of locum dentists."
• "I have got the impression the practice just wants your money."
• "I am very disappointed with the lack of treatment and would not recommend this practice."
• "Had composite bonding done on my front teeth Thursday, one of which fell out after only 2 days."
• "Tooth removed and the best experience ve ever had at a dentist."

Customer Service

Pros:

• "The reception staff are also really lovely."
• "Reception are always helpful and greet you with a smile, and the dentist are thoughtful and put you at ease even if your a bit apprehensive and complete the work quickly, the waiting area is spacious and clean."
• "When the doctor saw me, he made me feel really comfortable and safe."
• "The staff are a credit to this practice."
• "The reception team were friendly and informative."
• "The Receptionists are amazingly kind and understanding."
• "Very friendly and professional staff at the reception desk, the dentist was also very friendly and helpful with the best way to deal with my two broken teeth."

Cons:

• "Visited on the 11th of August for an emergency appointment, as I was told I'm no longer a patient, I had a terrible experience."
• "The receptionist are aggressive and take pleasure in removing you from their list, using missed appointments as the excuse even though they cancelled."
• "Had nothing but issues with the reception staff."
• "They can never fit you in at convenient times for workers."
• "I would give a negative score if I could. I don't know why they would employ such aggressive receptionists."
• "Disorganised disgrace. They have cancelled appointment 3 times and do so at the last minute when plans have already been made."
• "Id like to complain about your receptionist and her attitude."

Appointment Management

Pros:

• "Managed to get a emergency dentist appointment after not being able to get one in my catchment area so was a hour drive but not a single regret."
• "I highly recommend this dentist. I am always able to get an appointment without a long wait and my dentist Michele has always seen me on the same day if I am in pain."
• "Went in for an emergency appointment on a Sunday night... 20 mins later all sorted."
• "Was seen straight away, reception team & Dental team were amazing calmed the nerves."
• "Had an emergency evening appointment through the NHS which I am grateful for as I was in horrendous pain."
• "Dentist Asma & nurse Naomi was absolutely fantastic. Kind, professional and understanding."
• "Really impressed by the entire team! A first class, very professional experience."

Cons:

• "I was sat in the waiting room waiting for my appointment for 32minutes past my appointment."
• "Absolute shambles!!! I have had more than 4 appointments cancelled on me last minute."
• "Trying to get in as a emergency appointment for weeks letting me sit with two weeks really bad tooth pain every time they put me on a cancellation list."
• "They called me 5 mins before to cancel."
• "Their Chorley branch has a clock on their system that is 3 mins faster than my mobile, work computer, work phone & home computer."
• "Every single appointment cancelled for no reason."
• "Just found out I'm no longer a client at The Oaks dental surgery, no notice, letter, email or text, we don't want NHS patients anymore."

Financial Transparency

Pros:

• "I was told every step of the way what they were doing."
• "I had a consultation and was given an itemised bill which was fine and a breakdown was given."
• "The dentist explained why it was not covered, really helpful."

Cons:

• "I would definitely ensure that you triple check what you are going to have to pay for before actually going ahead with any treatment because you may get surprised with additional costs."
• "I tried to get booked in for the bonding and was told I needed additional appointments which were going to cost me extra."
• "When the additional costs were questioned, why were they not included on the original bill I’ve just been ignored."