HiQ Tyres & Autocare Plymouth Reviews Summary

Speed of Service

Pros:

• "Had a few problems with my car and they’ve been unbelievably quick to complete repairs each time."
• "Booked car in for brake pad replacement online the previous day, dropped my car off at 8AM and it was ready for collection by 12."
• "They confirmed I needed a new engine and ordered it through their supplier... They kept me informed throughout and stuck to the original price as quoted."
• "Clutch went on a Monday morning, repaired and back to me on Wednesday morning."
• "Following a loss of power and an engine warning light I rang the garage and they saw me immediately. Within 15 mins they had diagnosed the issue."
• "Car was ready earlier than expected (they said latest the following day but was ready that evening from a 12pm booking)."
• "Booked my car in for a recent service, new tires and some other work... got all the work done in a timely manner."
• "After having my MOT & service cancelled due to tester going down with covid, it was a rush to find an available garage. HiQ had the available dates."

Cons:

• "3 days on I still hadn't heard anything, called again and was told that my car was booked in for the following morning first thing which also turned out to be a lie."
• "Called in a further 2 days after this (now Friday) and was told my car would be looked at next Monday as a priority."
• "Spoke to Stuart on Monday, he promised my car would be looked at on Tuesday morning and a call back by 12 the same afternoon."
• "Partner booked the car in for a service and specifically asked them to also do the steering fluid... Picked up the car. Passenger seat was soaked."

Customer Service

Pros:

• "Very easy to book a service via the website and good email/text communications following the booking."
• "Explained everything really well, they were incredibly honest about what my car needed and didn’t take advantage whatsoever."
• "I was impressed by the professionalism of the staff. They took the time to listen to my concerns."
• "I received an excellent service... Quick efficient service and the man in the front desk was exceptional."
• "The staff were brilliant, the check was carried out promptly, and I was provided with a written quote for the work required on the vehicle."
• "The waiting area was very welcoming and warm... The service they provided was very quick, affordable."
• "Fantastic service, we urgently needed an MOT on our company vehicle... Comfortable waiting area, and kept up to date on progress."
• "The service received is better than main dealer service I’ve experienced at BMW and Landrover."

Cons:

• "Fails mot on dangerous fails then over charges for repairs... Picked on rear pads being fitted incorrectly put it down as dangerous."
• "Booked my car in for an MOT and, after spending over £400 for repairs, had my car returned to me absolutely covered in scratches."
• "Partner was told 'No problem'. Took the car in at 9am... Picked up the car. Passenger seat was soaked. Small plastic tool left in the footwell."
• "After calling around some local garages I ended up speaking to Hugh at Faraday Mill MOT... My van was in and out before I even had time to walk to the bakery."

Price and Value

Pros:

• "Excellent customer service and fair prices."
• "Would highly recommend, had my mot booked and worked carried out quickly at a reasonable price."
• "This is a professional and customer-focused business... very competitive on price and you do not need to haggle the prices down here."
• "They were recommended to us and managed to sort an engine management problem that had defeated three lesser garages."
• "Used this garage for many years now and never had any issues... lads there were a great help - would recommend them to anyone."
• "The prices are very competitive and the work is done as requested."
• "I have been using Faraday Mill for my MOT and service for two years now. Unbeatable on price for these services AND repairs."
• "Really professional service. Covid safety precautions in place... This will be the only place I will take my car from now on."

Cons:

• "Fails mot on dangerous fails then overcharges for repairs... I'm a mechanic and the labour cost for doing simple fixes are a joke."
• "Booked my car in for an MOT and, after spending over £400 for repairs, had my car returned to me absolutely covered in scratches."
• "Had breaks checked and blead Evan through I had a new litre of fluid I was charged also a road test cost £55 said all fine only for the breaks to fail again."
• "They told me one price at first. After 2 minutes they called me telling me another one much higher."