Address: 125-129 Alexandra Rd, Mutley, Plymouth PL4 7EG, United Kingdom
Phone: +441752669983
Rating: 4.5
based on 213 reviews.
Customer Service
Pros:
"The garage was obviously busy, but the customer service was impeccable."
"Halfway through the day I had a phone call from Wayne (service tech) who talked me through my service and what needed doing, and that my car had passed mot, again friendly and professional."
"Brilliant service. Efficient, friendly, knowledgeable, helpful and most importantly honest."
"Absolutely amazing and professional service, guys are very knowledgeable friendly and they dont overcharge."
"The staff were brilliant and I could actually watch the engineer do the work because the waiting area was only divided from the workshop by a glass screen."
"I recommend this company on the street Mutley Plain."
"Excellent customer service asked the branch at mutely to check my tyres I needed 3 new ones and it was gone 4pm on a Saturday afternoon and the whole team made sure that the job was done."
Cons:
"I called Kwik Fit last Saturday to check my MOT booking for Monday only to be told it was cancelled due to no MOT testers being available."
"The worst bit is that they don't often have the proper mechanics that fix any issue found and then you may be left with a failed MOT and therefore illegal to drive."
"Very very slow service. No reception staff in sight so you had to wait until one of the mechanics spotted you were waiting before anyone asked what you wanted."
"Customer service team total waste of time."
"Awful service and arrogant staff, one of whom tried to give me a lecture on MOT'S in a sarcastic manner."
"Terrible service and there customer service stinks."
"Bad customer service. I felt very spoken down to."
Efficiency and Timeliness
Pros:
"Whilst the team were busy, they inspected and fixed the issue promptly, and didn't even charge me."
"Jack's team managed to get this fixed with just a puncture repair."
"quick effective service and no charge!!!"
"Absolutely stunning service. The guys were fully booked, run off their feet and although they offered for me to leave the car with them, unfortunately I couldn't...so, incredibly, they rang a nearby branch and got me in there, straight away!"
"I had a punctured tyre and was stuck 130 miles from home. Kwik Fit were fantastic."
"Kwik Fit staff were fantastic, changed my front passenger tyre and reset the tracking, within 30 minutes after I arrived."
"Fixed and on my way within minutes."
Cons:
"Booked a slot on a Sunday morning for two tyres to be replaced. Arrived early but only two staff in, so long delay in getting sorted."
"I went to Kwik Fit Mutley last year to have my wheels aligned, and they kept me waiting for 2.5-3hours for what proved to be a 10 minute job."
"Having waited half an hour to be spoken to I was told to leave the waiting room by someone very flippantly and waited outside for over an hour, really slow service."
"80 minutes for a half-hour job? I don’t think I’ll be back in a hurry."
"The slowest tyre fitting and MOT experience in over 40 years of driving."
"Spent 4 hours waiting for an oil change that I have been told will take one hour."
"Ridiculous!!! I had to wait for 2 and a half hours for them to finish whatever they were doing and get to doing a 10 minute job on my car."
Professionalism and Expertise
Pros:
"Like this team helpful polite, and the work is great, would recommend them anytime."
"These guys are a credit to the company and I enjoyed spending my money here."
"A wonderful experience today at the Mutley branch of Kwik fit."
"I was very impressed with 'Gareth' at the Plymouth workshop. He took the time and trouble to explain that my issue was not just about my flat tyre but the fact that my two rear tyres needed changing."
"The mechanic advised on future work on the handover and van is driving like a dream."
"For any ladies the toilets are spotless unusual for the motor trade all in all a five star visit thanks steph 😀😀😀"
"Very friendly staff, the Supervisor was exceptional, his technical knowledge was first class and he and his mechanics completed my MOT and service and got me back on the road safely."
Cons:
"I feel conned. We got 4 new tyres paid for the year guarantee. One blew after a month, but still had to pay for replacement to keep the 'guarantee'."
"Was told my MOT had failed and my car needed £700 worth of repairs... Kwik fit wanted me to hand over £700 to fix a car that didn't need fixing."
"V. Poor. Refused to service my corsa, because of your diagnosis of a head gasket failure, had to get a second opinion, costing me a lot of money, had engine pressure tested. All tests came back fine. It just needed a service. So. Won't be bringing my car ever again. Very poor."
"The guy who did the MOT registered a long list of 'advices' in my MOT report that was just unreasonable."
"Let down though by a massively incorrect pressure on one of my new tyres."
"They failed to find the pieces to replace because my car is not standard (bought in France)."
"Not happy at all. Took my car for MOT, they failed to find the pieces to replace because my car is not standard."