Haven Thornwick Bay Holiday Park Reviews Summary

Accommodation

Pros:

• "Our static caravan was spotless, and well kitted out."
• "Our caravan was spotless and perfectly placed."
• "Inside the rooms where clean tidy and warm. And well maintained."
• "The caravan was nice and spacious in Eaveston which was very quiet."
• "Caravan lovely and exceeded expectations. Clean and welcoming."
• "The caravan we stayed in was super clean, the cleanest caravan I've stated at, it was pet free that might have something to do with it."
• "Our caravan was clean, fresh and new, had new carpets, which made it cosy."

Cons:

• "We stayed in a silver grade caravan which was clean and tidy as we expected yet a little neglected on the maintenance."
• "Lovely caravan, could be cleaner though! but i saw some of the cleaners and they were only school leavers/ kids really, double room was spacious."
• "The caravan wasn’t mega clean but it was tidy and did the job for us."
• "Dirty caravan!!! We stayed at the weekend with two young children & a baby, arrived to find seats in the caravan soiled with all sorts, had to turn some of the cushions over as could not sit on them."
• "Upon inspection chocolate wrappers under the bed. A old electric cigarette on the shelf and an old packed of pringles in one bedroom."
• "Caravan was ok, caravan location diabolical, we were up a hill far away from the main concourse."
• "Unfortunately, we arrived to discover the pitches were in a field of sludge."

Facilities

Pros:

• "It has all the facilities you need for a family, including swimming pool, parks, shop, bar/restaurant, lake with water sports, various activities."
• "Swimming pool was lovely, more for families but we enjoyed it. And again so clean and fresh."
• "Great serviced pitches, with plenty of space."
• "The site Facilities were good & clean."
• "Loads to do ... Indoor pool, segways, night time entertainment and a whole activity center with many more activities."
• "Good kids pool area."
• "The parks facilities are great. Restaurant great. Showbar great. Pool great. Activities great."

Cons:

• "Table service only order through app says you get a drink in under 2 minutes. You do not."
• "Only negative is the toilet facilities in the arcade and showbar are not kept very clean."
• "The arcade is not worth a visit at all very limited machines and that's if they work."
• "Stayed on touring pitches, very overpriced, showers needed updating and chemical toilet disposal was outdated and disgusting."
• "The facility blocks in the touring area... was not very well maintained/properly used whilst there and I felt it was a bit unhygienic."
• "The changing rooms were very wet so made it hard to get changed after the swim."
• "Swimming pool was good, too overcrowded though on 1 day we went think they should cut the numbers down, the changing rooms were grimey defo recommend flip flops or crocs we just had a quick shower wrapped in a towel and sorted ourselves out bk at our van!"

Staff and Service

Pros:

• "Staff all pleasant and efficient."
• "Greeted by very friendly staff at main entrance."
• "All staff from welcoming security to cleaning staff very friendly and helpful."
• "Staff are also very helpful too."
• "The staff at the main entrance were extremely polite, efficient and very helpful along with other site workers dotted around the site."
• "From the interactions we had with the staff all were professional and friendly."
• "Staff really friendly and helpful especially the security and restaurant staff!"

Cons:

• "However, the staff are all very young and clearly can't be bothered for their poor wages."
• "The staff are useless, walking around like headless chickens and ignoring customers."
• "Cleaning services need to do better we arrived at 2.10 to be told caravan not ready waited outside whilst watching one so called cleaner was on her mobile."
• "Service in the Lighthouse bar is very slow and table service only."
• "The service in the Lighthouse restaurant left a lot to be desired because most staff seemed very unhappy and the place was not clean."
• "Service in reception is the worst ever!"
• "Not sure where security were, didn't want to leave van to find out as it at times felt intimidating!"

Entertainment and Activities

Pros:

• "An Excellent place loads of things to do."
• "The incredible thing about Haven vs other parks I’ve been to is the amount of effort they put into entertainment."
• "Evening entertainment was okay, I can imagine in peak season it's better either more holiday makers."
• "Adult entertainment acceptable."
• "Evening entertainment was OK as far as entertainment is, but I'd like to give a massive shout out to 2 people of the entertainment team and they are ( Sam and Josh ) they were just brilliant and very entertaining."
• "The entertainment Cast were lovely, fun and friendly."
• "Entertainment and swimming were brilliant."

Cons:

• "Kids hour was not enough and both nights we had to leave at 7pm when the bingo came on as kids were told to sit on a chair."
• "The arcade is not worth a visit at all very limited machines and that's if they work."
• "The children's play area is sadly tiny for the volume of little ones."
• "Bit much to do on site very very small arcades area and same shows most nights."
• "Entertainment on the first 2 days was lacking quality."
• "Childrens entertainment at 6pm was a bit dire except for the dancing characters and one lady with glasses on who all the kids seemed to love."
• "This after having an appalling meal in the restaurant earlier."

Food and Dining

Pros:

• "Food and drink was great on the whole."
• "I had the barbacoa burger and it was absolutely delicious."
• "We had a pizza in the show bar which in comparison was amazing!!"
• "The on-site restaurant was good too, decent meal sizes for the money."
• "The food was absolutely amazing and such good value for money!"
• "Great fish and chip shop on site."
• "Recommend pizza from the pizza oven as its freshly cooked and they also do takeout."