Northwood Wigan Reviews Summary

Customer Service

Pros:

• "The Northwood team were really helpful and made the whole process simple and straightforward - from the viewing arrangements right through to key handover."
• "They kept us informed throughout the whole process."
• "The team were also friendly and helpful on the phone, always ready to sort out any snags."
• "Excellent communication and very strong links with the solicitors."
• "Shannon was fantastic, kept us up to date all along the way, always cheerful on the phone and so helpful."
• "From start to finish the staff have been friendly, helpful and courteous."
• "Everyone at Northwood are really pleasant, friendly, helpful and excellent in their work."

Cons:

• "While my experience with the staff at the agency was positive, upon leaving it was not, when you move in with them, they get you to sign about 75 photos of the condition of house, while not leaving you copies so that you could review there view of the house."
• "Up to now, (26/10)...still waiting their call."
• "After taking unflattering photos, we asked for them to be changed- only 1 person can take photos and they're not available so we missed a full weekend."
• "I felt very bullied into moving within 4 weeks which with a little one, a puppy and a full time job was not easy."
• "Right from when I first had interest in the property they were hard to get in contact with, they would not return calls."
• "However, since we completed on the house the post purchase care has been terrible."
• "Viewing arranged for a rental property on Wednesday, phone call 2 days before saying they'll need to arrange it for Thursday, fair enough. Get a phone call Thursday morning having to cancel the viewing entirely due to an application going through from viewing in the morning, fantastic."

Professionalism

Pros:

• "I found the team at northwood very professional and friendly."
• "They were so professional and efficient but also friendly and approachable."
• "Northwood sold my property for me. They were great to deal with, and looked after me every step of the way."
• "The sales service was extremely efficient."
• "All the staff have been professional and extremely helpful, from advising me on how to arrange my furniture for the best photographs, to chasing the solicitors and keeping everyone up to date on what is happening."
• "As a landlord who lives away from the area, I was a bit wary of leaving it in the hand of an agency. After managing my property for a while now, it is brilliant to know to that my property is being cared for and receiving excellent service from the northwood team."
• "Once agin this was done with the utmost professionalism."

Cons:

• "I don't think using this company is worth the risk. As I said, I suspect there is something endemic in the whole organisation that is amiss."
• "Dreadful. Although I have to say, it depends who you get. Not everyone in the office is dreadful but 1 in particular is."
• "rubbish the company is probably helpful towards landlords not the tenants as long as they are getting the rent they don't care when repairs are reported they do nothing."
• "MOST OF THE TIME WHEN I ASK FOR THINGS TO BE REPAIRED IT TAKES WEEKS UPON WEEKS FOR THEM TO DO IT."
• "YOUR REPLY OR THE ACTIONS OF NORTHWOOD WIGAN HAS NOT ALTERED THE BAD EXPERIENCES I HAVE HAD."
• "would not recommend you use them as if they will steal money from someone who was a model tenant, paying on time every month, out of my savings, while sick, they will steal anyone's money."
• "Most concerning is their unwillingness to admit or apologize when in the wrong."

Support and Assistance

Pros:

• "Forget any previous negative experiences you've had with estate agents and sell your house through Northwood, can't recommend them enough, a really helpful group of people and from the valuation to my completion they were always there with help and advice."
• "Superb, efficient staff and Company."
• "They treat you as real person and not just a prospect."
• "Northwood recently sold our house. The Northwood team helped considerably when the process seemed to stall due to issues within the chain."
• "The staff were lovely and helped so much to keep the selling and buying on track, liaising for me with the solicitors."
• "Everyone at Northwood has gone out of their way to ensure that every stage of the move was smooth."
• "The Northwood team were amazing they helped us clear the house and refurbish it, using their own contractors all of whom were excellent and very reasonably priced."

Cons:

• "I chose these to sell a house and they are useless not very helpful at all best going with someone else than these 6 month to sell a house is a joke and to this day they have still not signed any paperwork they are a joke."
• "I would not recommend this estate agents at all. Please stay away!!!"
• "Still surprises me that when people are off work, Estate agents are closed. They only open till lunch on Saturday and closed Sunday."
• "Absolutely useless letting agency, that despite all the prizes they boast on their website, can't care less about their potential customers."
• "I have tried to contact them regarding numerous complaints and nothing has come of this at all."
• "Atrocious customer service towards the end of our dealings with Northwood."
• "I would advise against using this company, although the reviews here suggest experience varies depending on individuals at the different offices."

Communication

Pros:

• "Katherine price has a great way of speaking to me as a tenant and deals with maintenance issues as a matter of urgency."
• "All of the landlords I have spoken to in saying my goodbyes to them have commented on how great a team you are and the service they receive."
• "I would highly recommend Northwood Wigan to anyone considering putting their house on the market."
• "The girls have kept in touch frequently, keeping me up to date with viewings and what systems they had in place."
• "Excellent communication."
• "The staff are professional, competent and more importantly friendly and helpful."
• "Thank you to Michelle and the team for all of your support."

Cons:

• "upon leaving, I realised that they had used older photos showing the oven and other areas in the house, I went through cancer treatment while in the house, so didn't have people round or cook a lot, when I left me and my girlfriend, cleaned the house throughout, even buying a professional oven cleaning kit, they told me they were keeping all the deposit."
• "Shockingly, their staff discussed my workplace with external parties and even confirmed this in writing, breaching my privacy."
• "A Northwood employee used my personal information to search for me on LinkedIn and threatened to report me to my superiors if I didn't comply with their demands."
• "They failed to perform credit checks on tenants, which was clearly outlined in our contract, and later attempted to shift the blame to the Landlord for not requesting these checks."
• "The same individual used my personal email to send threatening messages after their tenure as a director ended."
• "I have paid early every single month for my rent. Without fail. And what did I get in customer service to return this? No contact at all."
• "Michelle Davies in particular has been uninterested, dismissive, belittling and rude via email when trying to have a discussion and the seller."