Address: Anthonys Way, Medway, ME2 4DW, United Kingdom
Phone: +441634297105
Rating: 3.6
based on 218 reviews.
Service
Pros:
"The environment is lovely and welcoming and service delivery is superb."
"Went there as my daughter's car had broken down in the car park, late on a weekday evening. Duty manager at the time was helpful, supportive and reassuring as she was alone in a dark place in unknown territory. Ten out of ten McDonald's."
"The staff are all smart, hard working and providing a very nice friendly atmosphere."
"I'm always awkward with my burger orders so I expect the odd mistake to happen and yet so far I can't think of a single time that they have ever messed up my order."
"The staff well dressed and represented the company in a professional manner."
"Excellent staff who are polite, courteous & very helpful."
"A lovely welcome by one of the managers and fast service by very friendly staff."
Cons:
"Very poor. Great Staff, but you cannot park, there is not even places to be parked awaiting food."
"The staff are useless! We ordered and it all comes back wrong."
"Yana shouldn't be demoted! She should be sacked."
"I can not believe that they allow staff to talk to customers like they are nothing."
"Both serving booth staff members were poorly mannered with no welcomes, thank you or pleases."
"The music was too loud and the staff were untidy, no interaction with customers and need training on customer service."
"Really busy, the place was run by teens and millennials. It took ages to get my food and they couldn't follow instructions on how I wanted my burger."
Food Quality
Pros:
"The breakfast was hot and freshly cooked together with a nice cup of hot coffee."
"...finally end up with my order and they gave me £10 vouchers."
"There is no better value for a decent regular latte from McDonald's at £1.19."
"June 2022: Service much improved, and best hash browns, always cooked slightly over making them extra crispy!!"
"Food taste the same as any McDonald's..."
"As with all McDonald's, the food is very consistent with flavours and a reliable eatery for this."
"The latte I ordered come to me quite quickly and the taste was good, better than what I was expecting to be honest."
Cons:
"Our order sat waiting to be picked up and was stone cold by the time driver delivered."
"Wow! Poor food quality from being cold to large hair found in one of the meals!"
"The berger was cold, same thing with the chips."
"Big mac, 2 fries and box of 20 nuggets just about warm. Halloumi fries cold."
"The fries had no salt. The Italian stack burger had barely any sauce and was so so dry, horrible!"
"Poor. I don’t normally use because of previous experiences. Tonight, 4 meals, all stone cold, had to wait for 12 minutes."
"What we got was 2 chicken nugget happy meals with fries, no fruit bag, no extra fries and the mcflurry didn't have the chocolate sauce."
Order Accuracy
Pros:
"Ordered food through the self order machine in store but the receipt printer was faulty. The staff managed to get a replacement quickly for me."
"Got all their food out in quick time and accommodated for me to do my sons birthday cake for him there."
"Haven't been for awhile as our last meal was awful but tonight we thought we would give it another try and found everything spot on. Food was lovely and hot and the service was excellent."
Cons:
"Ordered a couple of burgers and wraps and specifically cited nothing green in either of the two with two vanilla milkshakes. Everything had greens on even though the stickers said no salad or greens."
"Staff have missed hash browns, sauces and added mayonnaise to my bacon cheeseburger without me requesting it."
"Always run out of milk shakes and Ice creams and when you tell them not to put sauce on the burger 9 out of 10 times they put sauce on the burger."
"They can never get the order right. No sauces packed yet again!!"
"Meticulously conveyed my order in the drive through which was repeated by the staff member. Was given 1/10th of what I ordered and had to redo the whole thing again."
"Always seem to mess up orders whether that’s drive through or giving the wrong order to a driver."
"Such a simple job and can’t even follow the instructions or read the order!!"
Cleanliness
Pros:
"The toilets are clean."
"Very clean and well maintained also fast service, if your not happy with something they'll replace it in a heartbeat."
"It's efficiently run with outstanding cleanliness."
Cons:
"Everything was fine except the cleanliness in the men's toilets (full of feces everywhere)."
"The mens toilet is as dirty as it gets."
Facility & Management
Pros:
"This is my go to place for food when I’m working in the estate. It does exactly what others do and is clean and has a drive though with 2 lanes which is good."
"For a fast food outlet it was above and beyond anything I have experienced before."
"As McDonalds' go, this one is great. Never as busy as the one in Strood and the staff are fantastic."
"My regular store, staff are always very polite and recruiting new members for the team."