Halfords - Dunstable Reviews Summary

Customer Service and Staff

Pros:

• "Amazing team, always so helpful."
• "With premium service I paid £30 for the lights and the windscreen wipers and had it all fitted by Yusuf who was helpful."
• "Special mention in dispatches: Lewis. Visited here a couple of weeks ago as I needed to replace my license plates."
• "Amman looked after my car yesterday... really polite and helpful."
• "We came in with a punctured tire. Straight away we were served by wonderful Lee."
• "The staff member was very knowledgeable and accommodating."
• "Thanks to a young gentleman called Rehaan my daughter left with her first bike overjoyed."
• "Excellent service, efficient team. I had broken down with a defect battery... No hassle, quick and efficient."

Cons:

• "On a recent experience picking up a collection I found the staff to be very rude and no motivation to provide a service."
• "Absolutely terrible. Not for the first time in my recent experience."
• "Went into the store with my son, and was unable to purchase a tool kit as the employee said I was buying it for him."
• "Customer service states the bike is available for pickup; however, when I went to the store, it wasn't ready, wasting my time."
• "Inefficient click and collect, informed 1 hour, 3 hours later still no text."
• "Poor one member of staff visible unwilling to help me or assist me in any way."
• "Today I was treated at the till in a very rude manner by a member of staff."
• "Very unpleasant experience... nobody actually did the check we booked in for."

Product and Service Quality

Pros:

• "With the premium service you get free fitting and a free MOT too."
• "Lucky for us an employee turned up to pick up tools. His name was Lewis and he saved the day."
• "The guy who I dealt with in store was brilliant. Very professional and helpful."
• "I had a 15 point check done on my car. Guy was thorough and advised topping up oil and cooling fluid."
• "Website wouldn’t recognise my reg plate so went into store. Chris was more than helpful."
• "Had my recent MOT and Full Service here and have to say I am very pleased with the work done."
• "Needed a new set of windscreen wipers for my car and within 5 minutes of visiting Halfords, they had been fitted!"
• "Looking for replacement pads for Tektro disc brakes... Definitely recommend and will be using again."

Cons:

• "I’m extremely disappointed that I wasted so much time and was given incorrect advise."
• "Halfords have gone to pieces I always used them in the past but due to my ongoing experience I will not use them after this."
• "Misinformation on website... Store opening times were 8am on website but were told on arrival that main store doesn’t open till 9am."
• "Ordered item, said it would be ready for collection in one hour. Eventually got email 7 hours later to say item ready for collection."
• "After doing a online survey I requested a call back that I never received."
• "Wanted my bike repaired, was told bring your bike in and leave it with us... I rode 8 miles to be turned away."
• "Refused to honour the guarantee on a car battery unless I left the battery (and the car over night) for testing."
• "Got some black spray paint from here but it was useless, incredibly thin and transparent."

Order and Collection Process

Pros:

• "Ordered a bike online... store confirmed pick up... Husband went there today to pick it up but staff members said they didn’t receive any order."
• "Ordered click and collect online, received text advising order was ready within minutes."
• "I came to the Dunstable store after an email to state the bike carrier had arrived that day... Within ten minutes I had car insurance and driver’s licence checked."

Cons:

• "Customer service states the bike is available for pickup; however, when I went to the store, it wasn't ready, wasting my time."
• "Placed an order online for collection, well after an hour and no text went to collect anyway but staff weren't all that helpful as I had no text."
• "Received a £5 evoucher from Halfords so ordered some car cleaning stuff online for collection in store at Dunstable. It arrived before the due date which was great. Guy in store was helpful despite it being busy."
• "I've used this Halfords probably 3 times in 3 years and every time there's been a problem, Made a online reserve and collect order, went to collect and was given the wrong item 3 times."