Address: Intu Lakeside The Boardwalk, Grays, RM20 2ZP, United Kingdom
Phone: +441708890033
Rating: 4.1
based on 134 reviews.
Staff and Service
Pros:
"All the staff were very friendly."
"The staff are very friendly and always smiling and are very helpful."
"Fantastic place for the kids... great customer service."
"McKenzie was brilliant with the children. He’s very good at entertaining the children!"
"Our party host Lisa was so interactive and helpful."
"Jessica was a great party host on my son’s 4th birthday celebration she made sure him and his friends were never bored."
"The staff were always happy to answer questions or to lend a hand."
Cons:
"Rude manager on the phone."
"The host didn’t want to host and we were always looking for her also a smile could have gone a long way."
"The host ( Casper ) came with the cake in her hands ( no trolley no nothing no music ) and she just told us to sing “happy birthday “ total fiasco."
"Worse experience ever . Slow and very unprofessional . I’ve spent 600 + pounds and we had no music no fun."
Cleanliness
Pros:
"Daughter came for a school party and loved it! Clean, lots to do."
"Good clean softplay with lots for the kids to do."
"On arrival the mall was clean the entrance to the play area was clean."
"Kids had a blast, food was quality and place was clean."
Cons:
"The biggest disappointment is that the entire place is very shabby and poorly cleaned."
"The balls in the ball pool were brown!"
"Very unpleasantly because where is the area for children under 3 is not very clean and you expect to be the cleanest of them all."
"I've never seen anything like it. Dirty and unkempt."
"What an appalling place! Absolutely filthy."
"The under 3s section has broken building blocks (filthy as well) the climbing sections have all loose threads and the soft play toys are so old and broken."
"It's filthy dirty here. The play areas could do with a thorough clean."
Value for Money
Pros:
"Cheaper than Bluewater's Dinotropolis and the staff were also very friendly."
"I love taking my little girl here, we have an annual pass and it’s amazing value for money!"
"Very nice party food... chicken nuggets, sausages, sandwiches, fruit, veg, unlimited juice, crisps, balloons and a cake."
Cons:
"Although I turned up 45 minutes before close which is my own doing I was surprised to find that there was no reduction in price and that an adult is expected to pay £4.50."
"Ticket prices are fine and in line with other soft play centres in the area however the food and drinks sre extortionate hence the 2 star rating."
"Terrible won't be taking my little girl again. Cost £11.80 for 1 year old baby to get in."
"The supposed party bags which can be bought at £3 per child is a complete waste!"
"I could've bought a cinema ticket for the price I had paid at the door!"
Facilities and Safety
Pros:
"The main play area was big enough yet not so big you lose kids, the younger kids area was good as it had things that were not too small but just right."
"The play area was secure with a barrier."
"Great facilities, brilliant food and dining options, food and ice cream is slightly on the expensive side but you are paying for convenience and the premium of being inside the shopping centre."
Cons:
"There are same disadvantages regarding the safety and I mean the handrail it's not kids protected at the end of stairs and most kids hit their heads running...."
"My child was been very scared of the management and she does not to visit again."
"Toddler play area had exposed springs on the trampoline."
"Softplay itself is fine, but cafe is on quite a low level."
"Be aware, if they don't tell you, make enough time to find an open door if you need to be there for 10am on a Sunday."
"The big play frame could do with some cosmetic upkeep as well."
"The size of the venue was so small even for 10 children."