Spacehoppas Playzone Reviews Summary

Staff and Service

Pros:

• "Staff very friendly and very welcoming and helpful."
• "The lady assigned to assist with our party was very helpful and friendly."
• "The staff are lovely, nothing is too much trouble, very hard working."
• "All the staff are so friendly and polite and engage with me and my friends in a kind and approachable manner."
• "Staff are friendly and welcoming."
• "Staff were very helpful and pleasant."
• "Staff are always friendly and helpful but especially when holding a birthday party took any stress away by organising cake, food for kids, helped put banners up."

Cons:

• "Staff are very rude."
• "The very rude facepainter I had parents coming to me complaining the way she spoke to kids and abruptly removed face paint because kids wouldn't stay still."
• "Not happy the staff member let her talk to my kids to tell them they was wrong."
• "The que for refreshments was long and the cups were also dirty when we did finally get served."
• "The member of staff at this time was smirking as if this matter was funny she was arrogant and couldn't understand what she had done was wrong."
• "The staff are young and not very experienced as when asked a question they just giggle and look at each other before answering you."
• "Mandy Frogatt she was very rude and implied we should be watching our child."

Cleanliness and Maintenance

Pros:

• "But overall a very clean looked after place."
• "Play areas are clean."
• "It is always clean and a good open space."
• "And also to mention staff is very friendly and keep the space very clean."
• "Place was very clean, including the toilets."
• "Toilets very clean."
• "The staff are excellent and so polite, the place is always extremely clean and the food is also excellent."

Cons:

• "Definitely lots of wear and tear on the place."
• "Could do with a massive clean."
• "Place is dirty and table full of rubbish."
• "Wasn't the cleanest place and the play equipment is pretty basic."
• "The whole place looks and feels dirty."
• "Very dusty and sticky."
• "Not the best soft play around the equipment is worn and tatty the under 3 area was empty with nothing for younger kids the place was a little on the dirty side."

Facilities and Equipment

Pros:

• "Spacehoppas was very entertaining for the kids."
• "Very spacious, huge play area, lots of comfortable seating for parents to relax and lovely food!"
• "Large play area for various ages up to about 12yo, in my opinion."
• "They had a good choice of play equipment to play on."
• "Big soft play climbing frame."
• "One of the largest soft play centres within miles."
• "Awesome place for kids, they have a section for little ones and another section separate for kids 5 to 12 years old."

Cons:

• "Good place but needs some maintenance. There are many broken ride on machines and rides."
• "Went to space hoppas today what a waste of money it was took my two grandchildren none of the machines worked."
• "None of the machines worked eg bikes arcade games football table all any of the slot machines."
• "Some of the rock climbing grips are loose and spin when you try to climb."
• "For a large venue the younger children's play equipment is limited and some cleaning and maintenance needed."
• "The soft equipment has all rips in and black tape covering them."
• "Really disappointed with the advertised dedicated area for under 3s."

Food and Refreshments

Pros:

• "The food is good we love having the all day breakfast or breakfast sandwich."
• "Great value prices, good food, well priced."
• "The food was nice and good value for money."
• "Food is not very expensive either and good quality as well."
• "The food options are brilliant and the portions were more than enough!"
• "Great place to take the kids! 2 hours play which is more than enough.. The food is lovely lots to choose from great low prices!"
• "The range of food is good and reasonably priced."

Cons:

• "They got the food order wrong by sending it to another table and we sat waiting for 30 mins before they corrected it and when it came out it was cold."
• "The nachos which we had were horrific.. very bland with a dollop of freezing salsa and just a slab of hard melted cheese stuck on top, awful."
• "Food overpriced but as expected for that kind of place."
• "The party host wasn't organised food was missed out kids upset because of it."
• "Interrupted the cake ceremony 3 times whilst trying to sign happy birthday asking us to come and make payment."
• "When we asked them to cover cost of the cake they called on us police lying that we attacked 15 year old girl who served us."
• "The lady that does the face painting on a Saturday is rude, abrupt and obnoxious."

Party Experience

Pros:

• "Thank you so much for hosting our daughters party."
• "Everyone had a great time and everyone joined in the activities."
• "I held my son's 1st bday party here and exclusively hired the facility for 2hrs...it was so easy and the staff go above and beyond."
• "We had booked it for exclusive party with age range of 1 to 51 years and had two members of staff available to help if needed."
• "Every member of staff was so accommodating and other parents have commented how good it was and all the children had a great time!"
• "Our party host Skye was amazing, she honestly went above and beyond made sure I was happy with everything and updated me with everything I needed to know!"
• "They also provide party bags for the children so you don’t have to fuss with that."

Cons:

• "We organise our Son birthday party in spacehoppas. Very disappointed. No lights in party area."
• "NEVER IN MY LIFE HAVE I BEEN TO SUCH A DISGRACEFUL PLACE KIDS WHO AM YOUNG WOULD BE BEST TO GO SOMEWHERE ELSE THAT ACTUALLY KEEPS KIDS SAFE IN THE PLAY AREA."
• "Absolutely VOID, I was guest in that party where cake was smashed and destroyed by 15 year old in charge."
• "Unbelievable, see owner keep lying instead of apologising."
• "The party procedure is a joke surely taking each party to their party room and then taking kids names and food orders instead of on the front desk."
• "Wouldn't have a party here again though as unfortunately very disorganised."
• "Had my sons 7th birthday here safe to say Never Again!!"

Value and Pricing

Pros:

• "They serve food, just basic food and drinks, 1 plus point for me is that they have soya milk!"
• "Amazing place we got there just after 10 and it was pretty quiet."
• "Would definitely come back. Nice atmosphere with music playing. Kids had a good time."
• "Highly recommend it."
• "Overall a good day out and would visit again!"
• "Loads of space and 4/5 times bigger compared to a similar place in Great Bridge - plenty of space to run around for kids."
• "Prices are reasonable."

Cons:

• "Slightly overpriced with a charge for parents wasn't sure why as we didn't use anything apart from the chairs."
• "WE WONT BE GOING BACK."
• "Parents feedback was they wouldn't return and recommend a party here."
• "THIS PLACE IS UNSAFE FOR YOUNG CHILDREN."
• "The owner clearly has no experience with children especially children with special needs and thinks its acceptable to manhandle my child."
• "Better soft plays to go to, this just had an air of no fun, kids just damage things, lets put machines around to make more money."
• "Play areas okay but too many parties allowed at once making play areas overcrowded and a health & safety hazard for children."