360 Play Milton Keynes - Soft Play and Party Venue Reviews Summary

Staff and Service

Pros:

• "The friendly staff welcomed the birthday girl and made her feel very special."
• "All the staff are nice and welcoming."
• "Very friendly helpful staff, lots to do."
• "The staff were brilliant and dealt with the incident efficiently and professionally."
• "The staff are very attentive and very helpful."
• "Staff were really friendly and patient."
• "Very friendly staff always available to help, even when busy there was a young girl always smiling and friendly with the kids."

Cons:

• "I was greeted by the rudest person I have ever met she acted like she did not care if I was there or not."
• "Manager was also extremely horrible, rude and unhelpful."
• "Rude staff, not trained staff, poor eating area, disorganised, no respect to parents."
• "Parties are very unorganised younger staff can be rude at times."
• "Staff where awkward and unapproachable and today was extremely quiet and there was plenty of staff around."
• "Staff somewhat disinterested and have an attitude."
• "Very rude staff and not at all kid friendly."

Facilities and Cleanliness

Pros:

• "It was clean and tidy for the most part."
• "The toilets were spotless and well maintained."
• "Doing really well keeping the place clean and tidy at the Covid time."
• "Kids love this enormous soft play, which is really kept very clean and hygenic."
• "The place is very nice and clean."
• "The play area is light, its clean, and without the usual music blaring out at loud volume."
• "Walk in through the glass doors and almost immediately at the reception/pay point, staff are friendly & give a fairly warm welcome."

Cons:

• "Soft play equipment had cracks & splits, Balls pit equipment did not work."
• "Quite dirty, took a while to clean up some sick this morning and not a great job."
• "Very dirty throughout the place, not enough staff around."
• "Filthy, understaffed, kitchen closed for part of today."
• "Visible dirt everywhere, broken toys, ceiling tiles missing, very tatty looking equipment."
• "Play equipment does not look clean at all."
• "Tables where left with food on them and not wiped down."

Value for Money

Pros:

• "Food is a reasonable price."
• "Cost- brilliant price we paid online and it cost just under £22 for the 4 of us to go!"
• "And food was good, and best of all, it was a bargain as they are offering the eat out help out discount scheme!"
• "They have bumber cars and merry go round which is included in the admission in so no extra surprise costs."
• "£10 for playing as long as you like on a rainy day can't be knocked."
• "Food is super cheap but good quality for what you would expect."
• "Incredible value for money, especially if you go in the week whilst it’s not busy."

Cons:

• "We live quite a distance away and won't be back anytime soon so having to pay that fee is a bit exorbitant, if you ask me."
• "They've closed down one part of the play area so there's one less slide and then put their prices up."
• "Charging £6 entry per adult to watch them isn't is too much in my opinion.. (£2 entry is fair) especially when you're buying coffee, cakes and drinks for your children."
• "Too expensive for two hours only due to covid 19."
• "£16.45 seems insanely expensive for one two year old daytime midweek."
• "Food is expensive."
• "It's the first soft play center I've been to where adults have to pay £3 each on top of the child's entry."