"Our party host Adam was absolutely amazing, so enthusiastic and just brilliant with the children but also, getting the adults involved in the fun as well!"
"Absolutely amazing place; the staff are fantastic and friendly and they really go out of their way to ensure it is clean and COVID friendly."
"The staff were very friendly and helpful my little boy has multiple disabilities got very upset when leaving one of the ladies gave him 3 coloured balls from ball bit."
"The staff and management were extremely helpful and friendly."
"The staff are all very friendly and helpful."
"Every staff member we interacted with was lovely, helpful and getting on with their jobs!"
"Fantastic staff they are so friendly and kind and so helpful and pleasant."
Cons:
"Staff were not helpful and our safety concerns were dismissed."
"They have teenagers as staff who are very untrained."
"Unprofessional staff, lost my jacket from a private room party, they denied to return even after showing the Photograph."
"I found certain staff looking bored, constant hovering around tables looking for something to do."
"Communication was poor, and no one knew what was happening."
"Staff not welcoming and no enthusiasm to welcome."
"Was not happy that he told me what I saw could not have happened."
Facilities and Cleanliness
Pros:
"The equipment and facilities are incredible and my 2 year old and I had such fun!"
"The play equipment itself is very clean and looked well maintained, with plenty of activities for kids of all ages."
"The venue is spacious, clean and does excellent food."
"The party rooms are fantastic and the spread of food was lovely."
"They keep the place really clean and tidy, which is great considering the current situation!"
"All surfaces were clean and I saw the staff wiping surfaces and not only the table but the legs as well."
"The cleanliness was exceptional (the staff were constantly wiping down and clearing tables)."
Cons:
"The under 4 area got over run by older kids and my twins was constantly kicked pushed."
"Only downsides were the place did need a good clean and allot of the kitchen items were missing and the kitchen sets /displays was broken so looked a bit run down."
"Hygiene was abysmal, high chairs were filthy even in the climbing part was pretty dirty."
"Toilets are not clean and tables are sticky."
"The toilets are a bit musty smelling but nonetheless clean."
"A lot of tables needed cleaning however."
"Though I have to admit, there was a slight smell of urine in the ball pit area."
Value and Pricing
Pros:
"Super easy for the parents and super fun for the kids!"
"Highly recommend, reasonable prices and so much for the kids to do."
"Fun day out, not that pricey."
"Tasty coffee and a great kids lunchbox deal - it was brilliant!"
"The pricing is fair fantastic."
"Overall highly recommended"
"The menu was excellent & so were the staff."
Cons:
"On top of this, the prices at the café are extortionate. They want nearly £3 for a jug of squash worth pennies."
"It just feels like a money grab."
"Drinks a little pricey."
"Honestly a touch disappointed to see the ridiculous mark up on prepackaged items, drinks especially."
"For something that cost over 250 pound for some cordial, tea and coffee and some basic food it was utter overpriced."
"Forcing people to buy food rather than bringing in their own makes it for some, unaffordable."
"It cost us nearly £12 for the 40 minutes he was there."
Accessibility and Convenience
Pros:
"There is plenty of sitting places, when compared to other soft plays."
"Mostly because you can see most areas at the same time, making it easy to let your kids go at it."
"Not too busy during week days, even after school time."
"It's is a good indoor softplay for kids having some fun or having the birthday party. The space is well organised with different themes and activities. Colourful and vibrant!"
"The venue is clean and tidy, the equipment is well maintained and stimulating for little ones."
"Great atmosphere. Clean."
"It's a spacious, warm, adventure centre."
Cons:
"Hardly anywhere to sit yet more people are allowed in."
"Not particularly accessible for pushchairs generally, let alone the double one we would require."
"It was hard to find parking at the venue as both car parking areas were full, we drove around for 30mins looking for a spot to park with no restrictions."
"Parking can be an issue for large groups."
"Parking can be troublesome, so be prepared to hunt for decent parking, and give yourself an extra 10 minutes."
"Parking isn’t the easiest, so be mindful of that."
"Unfortunately let down by poor parking availability, tiny spaces, which aren't ideal for anyone with babies."