The Valet (Barber & Shop) London Reviews Summary

Category: Barber shop

Address: 205 Lower Addiscombe Rd, Croydon, CR0 6RA, United Kingdom

Phone: +442086569222

Rating: 4.7
based on 198 reviews.

Customer Service

Pros:

  • "Lovely staff, relaxed atmosphere. They always make you feel welcome as soon as you walk in the door."
  • "All stylists are professional and knowledgeable. Great customer service and care."
  • "Highly recommend the valet for the level of service, good atmosphere and the friendly team that work there."
  • "Customer service is always excellent and they always take good care of you."
  • "The customer service really is stunning."
  • "Friendly, professional and knowledgeable staff deliver a fantastic service with high quality results."
  • "Everyone was friendly and made me feel welcome and valued as a customer."

Cons:

  • "Not impressed with this establishment whatsoever, have a poor attitude towards staff and customers."
  • "Shame when I turned up my appointment was double booked and I had quite a wait."
  • "Customer services starts off good until they start chatting."
  • "Definitely not value for money here and extremely poor customer service."
  • "The staff chat allot amongst then selves and ignore the customers in general conversation."
  • "However it was not so... I lost more than the two fingers width of length I requested ...i lost 3 months of growth!"
  • "Most strange thing made to pay before the hair cut (no one does this) plus they where 15-20 mins and then rushed the cut in 20-25 mins."

Value for Money

Pros:

  • "Vaule for money i will say its worth it."
  • "For the results l got, the attention to detail, the experience of Sam and the total professionalism at £55 it is worth every penny."
  • "Even though I spent more money on my hair than I have ever done (by a country mile) it was worth every penny."
  • "The price justifies the quality and wouldn't have paid less for it."
  • "very good value and would 100% go again if working in the area again."
  • "You pay for what you get and if you get outstanding results for a fraction of the price then why go anywhere else."
  • "Price was a little more expensive than I was used to paying - but was well worth it."

Cons:

  • "Not at the level I would expect from a £55 package."
  • "Its over priced for what you get and the fact that's in Croydon."
  • "On the door says £17.50(we thought ok) but got charge £22.50."
  • "Great looking place but my partner just came back after having to pay more then advertised price."
  • "They have hiked their prices up while at the same time cutting back on what you get for your money."
  • "But it's just an average barbers not convinced its 50 quid worth."
  • "And still not convinced its £47 worth! 🙄"

Quality of Service

Pros:

  • "You really do get spoilt here."
  • "Offering you a hot drink/beer and the music they play is always great."
  • "The amount of care and attention from the barber (Jo) was excellent."
  • "Amazing, thorough, styling and treatment by Chris."
  • "I left feeling well pampered, fresh and looking good."
  • "The experience was thoroughly enjoyable and relaxing and the end result was equally superb."
  • "The haircut / beard trim I got was amazing and they have amazing attention to detail."

Cons:

  • "Save your money and go elsewhere."
  • "Followed by a cutthroat shave, that left me with stubble."
  • "Got a guy that didn't seem too experienced and was taking instructions from another lady."
  • "The person cutting actually used a beard trimmer for the majority of the cut."
  • "My hair was also not cut properly, when my daughter ran her hand around my neck she could still feel where my hair hadn’t been shaved."
  • "With a close look in the mirror, you could clearly see the areas where I hadn’t been shaved."
  • "One of my side burns had a big gash out of it and one was higher than the other."

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