McDonald's Reviews Summary

Service and Efficiency

Pros:

• "It was quick and easy. Ordered on the app, drive through took a bit of time but it was lunchtime, and hey presto - food."
• "Food hot and fresh, staff helpful and government discount easy to do on touch screens."
• "Staff at our local one at the Arnison however are great, always helpful and service with a smile."
• "Ordered ahead on the app. Easy enough to do."
• "Visited during local lock down restrictions. Spotless, with excellent safety measures and social distancing."
• "I've just been to the drive through and was served by a young man called Joe. Fantastic."
• "Our original visit didn't go too well... however, we rang and spoke to Harry the manager and he sorted the situation out for us in a very professional manner."

Cons:

• "Don’t expect a refund either, they simply thank you for your feedback and claim they’ll pass it on to the staff."
• "Drive through is a nightmare. It blocks the main access road to the car parks."
• "If you don't like using touchscreens to order then you'll be ignored and have to shout for service."
• "Worker was extremely cheeky, rude, and arrogant towed two customers."
• "Placed my order and then waited over 30 minutes for two quarter pounder meals."
• "Almost everytime we order from here, the order is wrong and/or missing items."
• "Waited over 20 minutes for my incorrect order when highlighted no apologies or offer to refund for items not received nobody visible had to shout excuse me 3 times."

Food Quality

Pros:

• "Probably my go-to McDonalds. Great food, quick service, just an amazing store compared to many others, which aren't as great as this one."
• "The only reason we go back is because the kids like the food and we tend to reluctantly have benefit of doubt."
• "Very good McDonald's. Order was fast, although did have to wait a little while to be served."

Cons:

• "The first apple pie I was given should have been discarded 20 mins previously and the 2nd I was given should have been discarded 27 mins ago."
• "Just been here and bought a chicken legend meal. I swallowed some of the chicken and realised it was frozen in the middle."
• "Upon arriving home with our order, we discovered that the boxes were smashed in and covered in sauces, they were freezing cold and just generally poorly assembled."
• "Really gone downhill last few months fries have been raw near enough they are fries they are supposed to be crisp not supposed to bend like spaghetti."
• "McDonald's fail to comply with the humane standards."
• "So disappointed to see McDonalds still using broiler chickens and treating them with such cruelty."
• "On top of everything the food was not that hot only 5 minutes later."

Facilities and Cleanliness

Pros:

• "Clean with friendly staff and good facility's."
• "It's usually busy and the drive thru can have quite a queue, but it's a decent McDonald's and I get a good experience here. It's clean and tidy with friendly staff and the modern touch screen order points."
• "Toilets are always clean with a cleaner on site at all times."

Cons:

• "Same as all McDonald's but drive through absolute nightmare at times. Can cause absolute gridlock at Arnison centre."
• "The place was rotten the floors under tables was in desperet need of sweeping & washing."
• "Dirty tables and staff just standing talking to each other next to full bins."

Order Accuracy

Pros:

• "Scores better than most locations in the region and they haven't yet messed up my order. Fast and efficient service from the staff whilst still being polite and friendly, something which a lot of stores lack."

Cons:

• "The staff seemed dazed and confused. Got my order wrong in 3 different ways."
• "Have to do drive through as only me in the car with one child and didn’t want to get her out. Order handed over and just as I’m about to leave the car park the 6 year old says …..the order is always wrong from here ….so I check and low and behold the 6 year old is correct, stuff missing."
• "They managed to bring our order over with items missing."
• "Usually no complaints but today I ordered two Signature Meals, The Spicy and The BBQ and although the food was really nice and hot they put the burgers in the wrong box so I was a couple of bites into my girlfriend's burger before I noticed."
• "Losing all hope with this branch now. Few weeks ago only 16 nuggets in a 20 nugget box, soon after ordered a big mac without the bun (family allergy) but was given a standard one."
• "My big Mac had the bottom section of bun with 2 burgers on top of each other then another two sections of bun with nothing between them above that, not even a bit of lettuce, I had to rebuild it when I pulled over."
• "Been coming here since it opened. Very poor quality food 9/06/18 on evening. Lukewarm food and cold fries."