McDonald's Reviews Summary

Service Quality

Pros:

• "Service was fast n friendly. Me and my family were very happy with the food."
• "Always love the food there, one of my favourite places to get something to eat or drink."
• "Service was super quick even though we ordered amended items and the food was hot."
• "Had a great greeting from Leytonia when I ordered food. She waiting until I finished speaking and was always smiling! Fantastic response from the manager when I went up the second time for some sauce."
• "Ashington McDonald's customer service was excellent. Food was made quickly first class."
• "One of the nicest McDonald’s I’ve been to."
• "The staff always seem very helpful and friendly."

Cons:

• "Don't go there at the usual meal times as it's total gridlock."
• "Absolute joke, would give no stars if I could waited over an hour for food to be told to come back every 20mins 3 times before giving up."
• "Sorry but with that level of 'service' we won't be back."
• "Seemed to be more interested in making the Just Eat delivery guys a priority than serving walk-in customers."
• "WHY and tell me why did i get NINTEEN!!! chicken nuggets when i paid good money for TWENTY!!!"
• "Nearly every time I have ordered as a take out, they have got the order completely wrong or missing more than half my order."
• "None of the staff seem in a hurry to get the orders out and clear the backlog of customers waiting."

Cleanliness

Pros:

• "Really like this restaurant it seems cleaner than lots of other McDonald's."
• "McDonald's is McDonald's what else can you say? The fast food is decent for fast food, the service is always customer friendly, the restaurant and facilities are clean."
• "Everywhere was clean and the nuggets, chips etc were top notch."

Cons:

• "The state of the floor was appalling, looked like someone had tipped the contents of a full bin bag all over the floor."
• "The Steakhouse Stack had the texture of carpet. It was dry and flavourless."
• "It was a relief when the food finally arrived, mainly because the floor was so greasy it was hard to stand still."
• "Had to leave one star but would of chose none the worst McDonald I've ever been in so dirty staff in trained and idiots (we too busy to clean the floor) the manager should be ashamed."
• "Place didn’t even look clean."
• "Disgusting. Went with 3 kids tonight,,, women’s toilets were a disgrace, there was wee in the sinks as if they had been used as urinals."

Food Quality

Pros:

• "I always enjoy my McChicken sandwich as today didn't disappoint."
• "My husband had the French stack chicken in garlic nan bread was lovely he said nice change."
• "Food was fresh and hot and tasted like a McDonald's usually does."
• "Nice meal and hot tonight, had the bbq Canadian burger, loved the bbq sauce and the fries must of just been made."