Address: Kingstown, Grearshill Rd, Carlisle CA3 0ET, United Kingdom
Phone: +441228513309
Rating: 3.9
based on 229 reviews.
Customer Service
Pros:
"The staff here provide exceptional service. Far better than you would expect from a fast food chain."
"Best Mcdonalds for service we've been to. Manager visible and extremely helpful."
"Everyone's always so friendly when they bring your food over."
"Actually some of the best service I've experienced at a restaurant, and not just for a McDonalds. Really impressed with staff who went out their way to bring activity stuff for the kids and really friendly too."
"Lovely friendly staff, always offering to help, check the food was ok, clear away rubbish etc."
"The staff were very nice and well spoken at the drive through window."
"Staff on hand helped me through process. Very polite and friendly."
Cons:
"Poor customer service. I guess they are not bothered with return business.?"
"Rude service and was ignored in favour of speaking to her friends."
"Waited absolutely ages for our order as they missed our order on their screens."
"Lazy drive thru staff sat waiting for 5 mins for an answer when no cars were in the drive thru."
"Our fries were really undercooked to the point that we couldn't stomach them at all."
"Cold food, very rude staff who dont read the orders then throw your order around in the bag."
"Staff arguing about orders and messing up! After 20 minute wait we got cold food, wrong order."
Facilities
Pros:
"Clean and tidy in the eatery and toilet are well maintained for cleanliness."
"Hygiene was to a high standard and everywhere was extremely clean."
"Lovely clean toilets."
"Clean and spacious rest rooms and ample parking."
"It's always clean, toilets are in good condition, and good selection of indoor and outdoor seating."
"Newly refurbished with dedicated area for children to play computer games."
"The toilets are accessible and clean."
Cons:
"Toilet was a mess as well."
"The toilets were disgusting, filthy and stank."
"Noticed flies all over the menu boards above food not impressed."
"Toilets stink."
"Cleaner blew her nose and didn't wash her hands, and proceeded to wipe surfaces."
"Very poor came into a very dirty sticky floor, staff even commented how slippery it was looked greasy flies everywhere staff look disheveled lady serving the food Did not even look up to make eye contact and to top it off the chips were undercooked white and soggy put me off eating there ever!"
"Only one hand air drier working in toilet."
Food Quality
Pros:
"Highly recommend for a quick bite."
"Hot food good service and tasty food, it's a massive when you actually season the food."
"The best mc Donald I had in uk. Thanks you very much team. Good job keep it up."
"Best mcdonalds I've had in a while, we got here for breakfast at the crack of dawn on a long drive, wasnt expecting much because it was quiet in there, was very surprised to get served really fast and have the food be so fresh and hot."
"Food was nice and hot."
"Love Maccy D's ..... got a wrap this time round with a meal deal..... The wrap was fantastic, ingredients tasted very fresh.... Chips were hot until last one."
"Egg mcmuffin hot and good."
Cons:
"The milkshake oh my that was spilling everywhere they can’t even put a top on a drink!!"
"However the food was cold to lukewarm at best."
"Pancakes, stodgy, tough."
"Burgers are dry."
"Got back in my car, set off and started to eat my food. The chips were anaemic, the burger was sloppy and the milkshake was none existent."
"Both burgers were lukewarm, so were the apple pies."
"The BigMac was dry and cold."
Order Accuracy
Pros:
"Order was brought to vehicle very quickly and the food was really hot and enjoyable to eat."
"Never had bad food from this restaurant."
"Food delivered to our table just as we sat down."
"Staff had noted letters of vehicle number plate on paper bag containing completed order so that vehicle was easy to find on the car park."
"We used click and collect. Both the food and service was great."
"The staff are very safe, wearing masks and visors and bringing the food out to cars."
"Fabulous service and our food was hot and tasty."
Cons:
"Drive thru took 20 minutes to order, 30 minutes to receive the food."
"Twice in one week, my order had items missing."
"Wrong food delivered to our table."
"Ordered through Uber, no problem with their driver except the following were missing: Hot apple pie, Large Galaxy mc flurry, 4 barbecue sauces, ordered with a 20 box of nuggets, Straws, Serviettes."
"Always seem to get the orders wrong. Last time my kid got 2 burgers instead of burger and fries."
"Always gets our order wrong and i dont even go at busy time ..arrived home on a few occasions and discovered they have got my order wrong totally different from what is on my reciept please check your order before you leave it will save you hassle."
"Part of the order was wrong."
Facility Accessibility
Pros:
"Collection point option is brilliant for me though being disabled and really makes things easier."
"Was well located. Parking and drive threw were busy but not too bad."
"Very conveniently located just off the M6 with a BP fuel station next door so you can also fuel your car at non motorway prices."
"So much parking it was amazing and simple."
"Good parking on site and very clean."
"Clean and spacious rest rooms and ample parking."
"The toilets are accessible and clean."
Cons:
"Carpark has a 1.5 hour time limit and I got stung by a £50 PCN on the basis I'd been there 1.75 hours."
"The car park here is regularly full."
"All drive through cars being asked to wait for food in the car park."
"The car park is a nightmare to get in or out of and there's often no parking spaces."
"Standard drive through McDonald's the new lay out of the drive through is awful you no sooner get in the car park and you need to enter the drive through which reduced the parking in the car park."
"Queues for the drive thru are awful, expect to wait in a very long queue at certain times."
"Unable to park due to single file traffic wanting to use drive through."