Address: 2, Hogg Ln, Grays RM17 5QL, United Kingdom
Phone: +441375375854
Rating: 3.8
based on 133 reviews.
Customer Service
Pros:
"The whole team is very helpful and polite."
"The friendly service made up for all my worries."
"All staff at the centre who I encountered were welcoming and knowledgeable."
"Staff was good and friendly but I thought it weird on the website for light alignment £15 was for only one light."
"The lady as the reception was good and friendly, car parked and got a call back within 20mins later car was ready."
"Staff were polite and the drop off and collection were fine."
"Staff were clear helpful and professional."
"The Technician was very helpful explaining what is involved and how long it would take."
Cons:
"The manager on the other hand has been rude on each occasion that I had to go in."
"Absolutely bad service and rude staff."
"Rude guy on phone - told him suspected issue due to researching and he said 'why do you need me to diagnose it if you already have?'"
"Reception staff weren't very polite, i booked tyre fitting appointment at 9:30am and was told it could take the whole day."
"Rude staff, unprofessional and basically don't know what they're talking about."
"Very rude... there is a space over there.. so got back in and parked.. then went and asked question.. and said to gentleman who served me about it, oh u was blocking way."
"Customer Service is really bad. Kept me on hold while the staff dealt with another customer."
"I went for mot and fail asked them to give me price for the parts need to be fix.even that called them back 3 time for the price they never call me back."
Quality of Work
Pros:
"Had my car serviced and new tyres done here before getting my MOT. Staff were extremely helpful."
"The staff there couldn't of been more helpful."
"Excellent service from Halfords in grays. Always polite and professional."
"The friendly service made up for all my worries. Nice one guys, I will be back."
"The windscreen washers on our car were blocked. Halfords did the job in two minutes and did not charge for it."
"My new battery was fitted within the hour and my car drives fine now."
"I’ve been to Halfords numerous amount of times and I’m very happy with the work that they do."
"This garage saved my day twice. Good, professional and friendly service."
Cons:
"When challenged, I was told I could either come back in to have the service completed, or accept a partial refund."
"They claimed to had fixed the glow plugs, however didn’t, and it took over a month to receive the small part."
"It took an excessive 1 hour and 20 minutes to complete a task that should have only taken 30 minutes: changing the tires."
"They didn't even fix my car after having it for 24 days."
"Was booked in to have my wheel/tracking alignment checked with this garage, arrived on time no issues to start with. We were then told the machine ‘wasn’t working’."
"I had to pay for the parts Halfords damaged, I did get my partial refund however as quoted by Tony it was definitely not a brucey bonus and costed me more."
"I went to change my front 2 tyres. They started changing my tyres, and finished 2h later. My grandparents can change 2 tyres quicker."
"Dropped car off yesterday morning. Told car will be ready today but I will get a call. Up till now, no calls from halford and the one has been engaged since 12:noon today."
Price and Value
Pros:
"Only good part was the price of the tyre."
"My dpf was blocked and my car was in limp mode I called many different companies and they were charging me around £400 to get it fixed, then I saw halfords autocentre only charged £85."
"Quick to book, quality parts, excellent value and major service was completed in a timely manner."
"Ordered tyres via Black Circles and fitted at Halfords Autocentre by Dave. An extended waiting time but a great end result with new tyres and completely unmarked wheels."
Cons:
"They quoted a total of £650 to have the battery and brake pads replaced."
"Booked an MOT for a Saturday which got cancelled and re-booked at a time not very convenient for me but I had no choice due to running out of days on MOT due to the cancellation."
"I was quoted (face-to-face) £60 for replacement Locking Wheel Nuts which can range from £15-30 online. When I looked at the MOT paper work it was £84."
"Response time for fix estimate was too long, and the estimate also was too high with complete replacement of parts."
"12 month service didn`t include service report items recommended - brake fluid £37.00, oil system flush £19.99, fuel system flush £19.99, renew dust/pollen filter £58.08 or advised new spark plug set at a whopping £112.43."
"I had a faulty 12v battery on my Toyota Prius T spirit. Halford were quick to identify the issue and fix it by replacing the battery. Not every halford support hybrid car. I would recommend to call them before paying a visit."
"Paid for a major service in Grays Essex, but the invoice & job sheet only shows the words Major Service & the price - NOTHING ELSE & I mean Nothing!!!."
"Gave my car to change 2 tyres. After they changed their brakes, halfords said that the front break discs and pads have worn out completely and need to be changed asap. When I took my car for a second opinion to another professionals they said break pads don't need to be changed at all. Completely wrong advice from Halfords"